About the RoleOur client is seeking an organized and customer-focused Front Desk Supervisor to oversee the reception operations at their hotel in Kimberley. You will lead the front desk team, ensure efficient check-in/check-out processes, handle guest inquiries, and maintain the highest standards of service. This role requires strong leadership abilities, excellent communication skills, and a commitment to creating a welcoming and positive experience for all guests. You will be a key point of contact for guests and staff, ensuring smooth daily operations.Key ResponsibilitiesSupervise and train front desk agents, ensuring adherence to hotel policies and service standards.Manage guest check-ins and check-outs, ensuring accuracy and efficiency.Handle guest inquiries, requests, and complaints promptly and professionally.Oversee room assignments, reservations, and daily arrivals/departures.Ensure the front desk area is clean, presentable,



and well-stocked with necessary materials.RequirementsMinimum 2 years of experience in a front desk or hospitality role, with supervisory experience preferred.Excellent customer service skills and a friendly, approachable demeanor.Proficiency in hotel property management systems (PMS).Strong organizational and multitasking abilities.Positive communication skills in English and potentially Afrikaans or Setswana.BenefitsCompetitive salary and potential for performance-based tips.Medical aid and retirement fund contributions.Discounted accommodation and dining at the hotel.Opportunities for career growth within the hospitality sector.Join a dedicated team in the historic city of Kimberley.#J-18808-Ljbffr

📌 Boutique Front Desk Supervisor — Evenings, Great Benefits (Winnipeg)
🏢 Hotel10
📍 Winnipeg