Vayle is a Canadian technology company transforming how the public sector manages information access and privacy compliance. Our FOI and PIA platform supports municipalities, police services, and government institutions in meeting complex legislative and regulatory requirements. Recent changes to access and privacy legislation have created real momentum for the business.We are looking for a Head of Access, Privacy and Customer Success to build and own how our customers learn, adopt, and get value from the platform. This is a hands-on role for someone who has processed FOI requests and led an access and privacy function, wants to shape both a product and a company, and thrives in a fast-paced workplace. You will work directly with the Founder and CEO and a responsive, high-impact team, with a strong voice in product and direct visibility into company strategy. Candidates for this role must be bilingual (French/English).If you have responded to FOI requests yourself, know MFIPPA, FIPPA, or other Canadian access and privacy legislation cold,



and want to help institutions across the country save time and improve service delivery outcomes, this role is for you.PREFERRED LOCATIONS Greater Toronto Area (GTA), or Ottawa region.RESPONSIBILITIES Onboarding and training Lead onboarding for new customers from kickoff through go-live, and design the training that gets FOI coordinators, privacy officers, clerks, and administrators confident on the platformHelp customers map their existing access and privacy workflows onto the product, including request intake, clock management, fee estimates, search and records retrieval, redaction and exemptions, third-party notices, decision letters, and PIA reviewsDefine Vayle’s onboarding and training approach, including playbooks, materials, and the measures that show customers are succeedingCustomer success and support Act as a senior point of contact for customers, answering questions about product use and the FOI and privacy context behind them, drawing on your own experience handling requestsWork with Engineering, QA, and

📌 Head Of Access, Privacy And Customer Success (Toronto)
🏢 Vayle
📍 Toronto