FTAI owns and maintains commercial jet engines with a focus on CFM56 and V2500 engines. FTAI’s propriety portfolio of products, including the Module Factory and a joint venture to manufacture engine PMA, enables it to provide cost savings and flexibility to our airline, lessor, and maintenance, repair, and operations customer base. Additionally, FTAI owns and leases jet aircraft which often facilitates the acquisition of engines at attractive prices. FTAI invests in aviation assets and aerospace products that generate robust and stable cash flows with the potential for earnings growth and asset appreciation.FTAI operates globally and has offices in New York, Miami, Montréal, Singapore. Dubai, United Kingdom and Ireland.JOB OVERVIEWThe Technology Service Delivery Lead runs IT support for FTAI Aviation’s Montreal site. The role is split between hands-on work and oversight. You handle incidents, requests, endpoints, and site projects yourself, and you direct the onsite contractors and vendors who support the site. You are the escalation point for the Montreal business and a working member of FTAI’s global service delivery team, following global standards and helping other sites when needed.Responsibilities:Run day-to-day IT support for the Montreal site, including coverage across shiftsProvide hands-on support every day: Microsoft 365, Entra ID, Intune, Windows 11 endpoints, desk-side and shop-floor supportDirect onsite contractors and managed service provider resources: set scope, schedule coverage, check work quality, approve hours and invoices, and hold them to their SLAsOwn incidents, requests, changes, and problems for the site and meet SLAs and KPIsAct as the escalation point for the Montreal business and drive root-cause fixes to closureSupport applications, user testing, and audio-visual and meeting rooms, and roll out global deployments on siteDeliver site projects hands-on,



such as hardware refresh, network changes, shop-floor technology, and M365/Intune standardizationBuild relationships with site leadership and employees, and bring Montreal’s needs to global ITWork as part of FTAI’s global service delivery team: follow global standards and tooling, help with global projects, and provide backup coverage for other sitesDocument procedures and contribute to the knowledge base so other sites can reuse themTrack support KPIs and SLAs, report on service health, and fix what is off trackManage the site IT budget, including contractor spend, hardware lifecycle, and local vendor contractsKeep the site compliant with FTAI policies, security standards, and SOX/ITGC controls, including onboarding, offboarding, and access reviewsDeliver training that helps Montreal teams use FTAI technology wellQualifications:Bachelor’s degree in IT, Computer Science, or related field7+ years of hands-on IT support or end-user computing experience, including directing contractors or vendorsExperience managing contractors or managed service providers against SLAsWorking knowledge of ITSM processes (incident, change, problem)Hands-on experience with Microsoft 365, Azure AD/Entra ID, Intune MDM, Windows 10/11Clear communicator, comfortable with site leadership and vendors; fluent in French and EnglishPreferred:Bachelor’s or Master’s in IT Management, Business Administration or similarExperience supporting 500+ users across multiple sites or shiftsExperience with vendor selection, contracts, or MSP transitionsITIL v4 Foundation or Practitioner certificationPMP, PRINCE2, or equivalent project management certificationWhat we offer you:Competitive compensationTime to recharge with vacation, personal days, holidays, and parental leavesComprehensive Family Medical, Dental and Vision coverage available on your first day of employmentVirtual Health Care (24/7 access to medical professionals)A Wellness Spending

📌 Technology Service Delivery Lead (Montreal)
🏢 FTAI Aviation
📍 Montreal