About PBY Capital

PBY Capital was founded in 2020 to serve the specific needs of family offices, institutional clients, and other sophisticated investors. PBY provides access to a select group of investment strategies and delivers ongoing service, operational support, and investment insight to our clients and their investment professionals. As a firm, we value teamwork, initiative, accountability, and a willingness to take ownership. Our culture is collaborative, with team members encouraged to contribute across multiple areas of the business. We’re seeking a motivated, detail-oriented Dealer Operations & Support Associate to join our team. This role offers broad exposure across operations, technology, team support and administration. The successful candidate will work closely with internal teams, external partners, and service providers while playing an important role in supporting client-facing staff and business initiatives that contribute to the continued growth of the firm. This new role will report to the Investment Operations Manager with an expected annual compensation range of $70,000–$90,000, commensurate with experience and qualifications.

Key Responsibilities

- Support investor onboarding, account opening, account maintenance, and account transfer activities, ensuring documentation is complete and processed in accordance with regulatory and operational requirements.
- Process and track operational requests and transaction activities, following up on outstanding items and escalating issues as required.
- Respond to inquiries from external managers and business partners, investigate operational issues, and coordinate timely resolutions.
- Maintain investor, advisor, and dealer records across operational systems,



ensuring data quality and accuracy.
- Prepare, review, and distribute investor communications, statements, tax reporting, fund reporting, and other client-facing materials.
- Coordinate with custodians, fund administrators, transfer agents, technology vendors, and other third-party service providers to support day-to-day operational activities.
- Track operational deliverables and service provider requests, escalating exceptions, delays and discrepancies as required.
- Maintain dealer operations procedures, documentation, records, and operational controls.
- Assist with operational reporting, reconciliations, invoicing, revenue collection activities, and management reporting requirements.
- Participate in the identification and resolution of operational issues, process gaps, and service-related challenges.
- Support workflow automation, CRM enhancements, operational reporting, and other technology initiatives that improve the efficiency of investment dealer operations.
- Participate in user acceptance testing, implementation activities, and ongoing administration of operational systems and technology platforms.
- Prepare and maintain operational reports, dashboards, and performance metrics.
- Support business continuity requirements through cross-training across Dealer Operations, Client Service, Fund Operations,



and Compliance functions.
- Act as a backup for Fund Operations activities.
- Participate in special projects and contribute to operational improvement initiatives.

Qualifications & Experience

- Undergraduate degree in Business, Finance, Accounting, or a related discipline.
- 2-5 years of experience in financial services operations, wealth management, investment administration, or a related field.
- Knowledge of exempt market products, dealer operations, and investor servicing is considered an asset.
- Working knowledge of KYC, AML, and investor onboarding requirements.
- Family office experience is considered an asset.
- Bilingual (English/French) is considered a strong asset.
- Strong proficiency in Microsoft Office, particularly Excel.
- Experience with CRM systems, operational platforms, and reporting tools is considered an asset.
- Strong attention to detail and organizational skills.
- Strong written and verbal communication skills.
- Qualified and client-focused approach.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Ability to work independently and collaboratively within a team environment.
- Demonstrated initiative and willingness to learn recent processes and systems.

We are committed to providing accommodations for people with disabilities in all aspects of the recruitment and selection process. If you require accommodation or special assistance, please send an email with your request to [email protected]. Your information will be treated as confidential.

We sincerely thank all applicants for their interes

📌 Dealer Operations (Toronto)
🏢 PBY Capital
📍 Toronto