VintageHotels&Niagara’sFinestHotelsiscurrentlyseekingaGuestServiceManager tojoinourgrowingteam!Thisisagreatopportunitythatcanprovideflexibility,valuableworkexperience,andachancetoworkwithatenuredteam. JobTitle:GuestServiceManager Property:Queen'sLanding ***Pleasenote:Byapplyingtothisposting,youareapplyingforopportunitiesthatmaybeavailableatanyVintageHotelsorNiagara'sFinestHotelsproperty.*** ThispostingisforanexistingvacancywithinLaisHotelPropertiesLimited. PositionSummary: ToassisttheFrontOfficeManagerwiththedailyadministrativeandoperationalactivitiesrequiredforguestservicesincludingcheckin/outforasuperiorqualityhotelandconferencefacility. DutiesandResponsibilities: PrimaryResponsibilities: Providingpersonalizedandexceptionalguestserviceateverygivenopportunity Meetingestablishedup-sellingandsalesgoals PerformsalldutiesofaGuestServiceAgent Checkfrontdrivewayfortrashanddelegateorsweepasrequired. Checkfrontbrassdoorhandlesandluggagecarts.Delegate,asnecessary. Checkfrontdoorglass,forfingerprints,insideandout.Delegateasnecessary. Respondtovirtual,(Ivy),conciergetexts,asnecessary. Answeringtelephones. SupervisesandschedulesTeamMembersonadailybasis. Provideon-goingtrainingforallTeamMembers CoachallTeamMembers,(both“development”and“praise”)and“progressivecorrectiveaction”. Monitorstaffingneedsandlabourcosts,andadjustasnecessary. Processescashand/orcreditcardpayments Coordinatesroomavailabilitywithreservationsandotherdepartments,(Housekeeping&Engineering). Balanceroomsinventory. Monitoringroomupsells,(SUPs)andreportingtoAccounting. AssistswiththeresolutionsofGuestcomplaintsandappropriatefollow-upwiththeManagerand/orOperationsManagementasrequired Processesdailycashreportsandoccupancyreportsasrequired AssistsGuestswithquestions,orconcernsregardingthearea,thehoteland/oramenitiesifrequired.



Answersandforwardstelephonecallstotheappropriatedepartmentand/orroom Workscloselyasaliaisonwithotherdepartmentssuchashousekeeping,conferencesand/orsalesdepartment,diningroomandotherdepartmentsasrequired AssiststheFrontOfficeManagerwithhumanresourcesfunctionsrelativetointerviewing,screening,andselectionofnewTeamMembers FillingDutyManagershiftswhenrequired HavingathoroughknowledgeofLaisHotelProperties’productsandservices SuggestingadditionalproductsandservicesmeetingourGuests’specificpreferences AssessingGuests’individualneedstomeetstandardsforadditionalproductsandservices ActivelyseekingwaystomeetGuests’productorserviceneeds Allotherdutiesasassigned HealthandSafetyResponsibilities Asupervisorshallensurethataworker, worksinthemannerandwiththeprotectivedevices,measuresandproceduresrequiredbytheOccupationalHealth&SafetyActandtheregulations; And usesorwearstheequipment,protectivedevicesorclothingthattheworker’semployerrequirestobeusedorworn; adviseaworkeroftheexistenceofanypotentialoractualdangertothehealthorsafetyoftheworkerofwhichthesupervisorisaware; wheresoprescribed,provideaworkerwithwritteninstructionsastothemeasuresandprocedurestobetakenfortheprotectionoftheworker; And takeeveryprecautionreasonableinthecircumstancesfortheprotectionofaworker Performdepartmentalworkplaceinspectionsasassigned Conductsafetytalksasassigned Conductincidentinvestigations Conductteammemberhealth&safetytrainingincludingStandardOperatingProcedures&PrimaryTrainingandperformingteammembersafetyobservance Alwaysensurethatworkplaceaccidents/injuriesarereportedimmediatelytoaManager/Supervisor.



CooperatesintheReturn-to-WorkProgramofaTeamMember CorrectsubstandardactsorconditionsthroughHumanResourcesStandard&Procedure“C.15ProgressiveCorrectiveAction” Commendteammembersonsafeworkpracticesandperformance ProfessionalRequirements: Grade12EducationcombinedwithCollegeorUniversitytraininginthehospitalityindustrypreferred Minimumof5yearsexperienceasaGuestServiceAgent Excellentcommunicationskillsbothwrittenandverbal Previousup-sellingand/orsalesexperienceisconsideredanasset PersonalAttributes: Outgoingandfriendlywithapleasantprofessionalattitude Mustbeself-motivatedandateamplayer Goodlisteningskillsareessentialincombinationwithaboveaveragepatience Mustbeawellorganizedwiththeabilitytoprioritizeworkloadandplanningactivitieswithinthedepartment Diplomaticandtactfuldemeanorwheninteractingwithdifficultguests Confidenceissellingandup-sellingproductsandservices Positivesales-orientedpersonality Desiretomeetgoals Ethicalandhonest Physicalrequirements: Abilitytotoleratestandingforextendedperiodsoftime Dealingwithseasonaltemperaturedemands Liftingtoassistwithluggageonanoccasionalbasis Questions,quotingthejobtitleandlocation,maybedirectedto LaisHotelPropertiesLimitediscommittedtofosteringadiverse,inclusive,andaccessibleworkplacewhereallindividualsarevaluedandrespected.Wewelcomeandencourageapplicationsfrompeoplewithdisabilities,Indigenouspeoples,racializedindividuals,women,2SLGBTQIA+persons,andotherswhomaycontributetothefurtherdiversificationofourteam. Accommodationsareavailableonrequestforcandidatestakingpartinallaspectsoftherecruitmentandselectionprocess.Ifyourequireaccommodation,pleaseletusknowandwewillworkwithyoutomeetyourneeds. Weareanequalopportunityemployeranddonotdiscriminateonthebasisofrace,ancestry,placeoforigin,colour,ethnicorigin,citizenship,creed,sex,sexualorientation,genderidentity,genderexpression,age,maritalstatus,familystatus,ordisability. #J-18808-Ljbffr

📌 Guest Service Manager (Niagara-on-the-Lake)
🏢 Owen Sound
📍 Niagara-on-the-Lake