FronteraCare delivers life-changing autism services to children and families across New Mexico and Colorado. We provide high quality diagnostic evaluations and ABA therapy, partnering closely with parents, grandparents, foster parents, and other caregivers to create individualized care plans rooted in each child’s unique strengths, needs, and family context.

Our clinicians are committed to evidence-based, compassionate care that helps children with autism thrive. We believe the best outcomes are when families are at the heart of the treatment. By combining clinical expertise with family insights, we help children build skills, gain confidence, and thrive.

Our Mission

Our mission is to expand access to exceptional diagnostic and behavioral healthcare for every child, no matter where they live or their circumstances.

Head of Access Operations

About FronteraCare

FronteraCare is building a different kind of autism care company, one where care delivery and technology are designed together. Because we operate care directly, our teams see the problems families and clinicians face in real time. That proximity helps us solve the right problems, build better tools, and turn what works into a model that can reach more families.

The Opportunity

The Head of Access Operations owns how families move from referral to active and sustained care. This leader will run intake, scheduling, matching, care coordination, and the day-to-day operations of Community Health Workers, with accountability for both the family experience and the operating performance behind it.

This is a hands-on builder role. You will make Recent Mexico work better now and build the model FronteraCare will use as we enter current states.



We need someone who has already led operations across multiple markets, knows what should be standardized, and can recognize where local payer, regulatory, or workforce realities require a different approach.

Because Frontera builds its own technology, this role will also be a senior thought partner to Product and Engineering. You will help define what we build, pressure-test solutions against real workflows, and ensure our tools make access teams faster and more effective. Success means families reach care sooner, capacity is used well, leaders can see constraints early, and every new market begins with a stronger operating system than the one before it.

What You Will Do

Lead the Referral to Care Journey

- Own the day-to-day performance of intake, scheduling, matching, care coordination, and CHW operations supporting ABA and diagnostic services.
- Set priorities and operating expectations for responsiveness, throughput, accuracy, service quality, documentation, and escalations.
- Create explicit ownership and dependable handoffs across the referral-to-care journey, including handoffs with Payer Operations, so families do not get lost between teams or workflows.
- Identify bottlenecks and failure points, then implement practical improvements that increase speed, reliability, and continuity of care.

Build the Access Operations Model for New Markets





- Turn New Mexico’s access operations into the foundation for future markets, with clear workflows, service expectations, systems, and playbooks.
- Use direct multi-state operating experience to launch new markets quickly without rebuilding the function each time.
- Define which elements should remain consistent across markets and where payer, regulatory, or local operating requirements call for flexibility.
- Build the access readiness plan for each new state, including team capacity, systems setup, payer-operation dependencies, and ramp milestones.
- Measure new-market performance against a common standard and adapt the model based on operating results.

Build and Lead the Team

- Lead, coach, and develop team members and front-line leaders across access operations.
- Set clear expectations for quality, responsiveness, productivity, accuracy, judgment, and ownership.
- Create the management rhythm the team needs to perform consistently, including clear roles, training, coaching, quality review, and performance management.
- Evolve the organization as the company grows, including adding specialized functional leadership when scale requires it.
- Own onboarding, performance, development, and retention for the access organization after team members are hired.

Partner with Payer Operations

- Build clear handoffs between access workflows and Payer Operations so authorization requirements do not create preventable delays in activation or continuity of care.
- Maintain shared visibility into authorization and reauthorization status, aging, and escalation needs while Payer Operations retains direct ownership of execution

📌 Head of Access Operations (Quinte West)
🏢 FronteraCare
📍 Quinte West