Support Membee customers remotely through live chat, tickets, and AI-enabled tools while improving how support works every month.

As a Product Support Specialist, you will serve lean associations, chambers, nonprofits, and clubs using Membee. This one-year parental-leave contract includes support operations, help content, in-product guidance, and AI improvement. You will work with product, engineering, and the General Manager, Care.

Key Responsibilities:

- Answer live chats and support tickets across Membee tools
- Write and update customer help content
- Build in-product help for customers
- Improve Buzz by reviewing answers and correcting gaps
- Trace ticket causes and recommend product or documentation changes

Requirements:

- Two or more years supporting SMB or enterprise SaaS customers
- Clear, structured writing for articles and internal reports
- Robust root-cause thinking when customers encounter problems
- Comfort with AI tools and curiosity about improving them
- Interest in membership-based organizations and their operational needs

Bring customer support, structured writing, and AI curiosity to help Membee customers solve problems efficiently and clearly.

📌 AI SaaS Customer Support Specialist (Vancouver)
🏢 Beaconholdings
📍 Vancouver