About Us:

For nearly 100 years, Children’s Health Foundation of Vancouver Island has supported Island kids and youth with complex health needs. We know that thousands of Island families need to travel far from home to get health care for their kids. Our work focuses on supporting the health journeys of these families by reducing barriers to accessing care.

Our Homes Away from Home – Jeneece Place in Victoria, Qwalayu House in Campbell River, and Jesse’s House in Nanaimo (opening spring of 2027) – provide welcoming, affordable accommodation just steps away from major hospitals, where out-of-town families can stay-close to their child when they need health care. Our Bear Essentials program supports families with the cost of health-related travel and specialized equipment for their kids.

The Foundation’s work is funded entirely by donors. Learn more and get involved at islandkidsfirst.com.

Why Us:

The work you do with the Foundation will have a direct and positive impact on children and families on Vancouver Island and surrounding islands. The Foundation believes in providing its employees with a respectful and inspiring workplace and offers competitive salaries and comprehensive employer paid extended health and dental advantages for this role.

Make a Meaningful Difference – Every Day

Are you a compassionate leader who thrives in creating welcoming and inclusive spaces? The House Manager plays a key role at our Foundation, leading a dedicated team and ensuring Jeneece Place is a safe, inclusive, and a comfortable home-away-from-home for families with children receiving health care in Victoria.

Reporting to the Director of Family Programs & Impact,



this role blends purposeful leadership with hands‑on operations overseeing day-to‑day activities, caring for the house and grounds, guiding Home Coordinators, and bringing our values to life. As one of the public faces of the Foundation, you’ll have opportunity to lead with empathy, model our vision, and make a lasting impact on families when they need it most.

Responsibilities

House management

- Provide regular updates on overall house operations to the Director of Family Programs & Impact.
- Ensure that the house appropriate staples and supplies inventory is maintained.
- Manage cleaning activities, including completing daily cleaning and laundry during assigned shift as required.
- Assist with the development and implementation of the annual preventative maintenance plan for the house.
- Follow fire and emergency protocols and participate in regular drills.
- Manage the safety and security of the home including creating and decommissioning key cards, maintaining a log of issued/decommissioned cards for each stay.
- Management of small house related projects.
- Notify Director of Family Programs & Impact of issues that may have broad implications such as critical incidents, community stakeholder relations, and operational issues.
- Responsible for tracking grocery gift cards including usage, balances, and reporting
- Participate in the development of the annual house budget.




- Manage the expenses and accounts receivable for the house using the Foundation’s approved processes and systems.
- Notify the Director of Property & Facilities Management of any mechanical, electrical, fixture, appliance, furniture, maintenance and internal/external property needs.
- Ensure the Director of Property & Facilities Management is aware of appropriate times for deliveries and maintenance work to ensure minimal disruption to families.

Guest management

- Liaise with referring professionals and the CHF Bear Essentials Program on room bookings and adhere to service/program eligibility guidelines for families.
- Provide guest orientation upon arrival, assign room and guest key(s).
- Promote house rules and policies including adhering to maximum length of stay requirements, and handling issues that arise with guests in a professional manner.
- In consultation with or as directed by the Director of Family Programs & Impact, liaise with community service providers regarding requests for any atypical stay and/or request of additional individual support of guests.
- Ensure the protection and privacy of confidential guest information, including securely storing information/documents.
- Liaise with referring healthcare professionals to confirm family stays requests and follow up on stay details as needed.
- Invoice third parties and follow up on outstanding accounts receivable from families.
- Maintain up to date records in Housemate (guest reservation software), prepare and submit reports as required.

People Management

- In collaboration with Human Resources, participate in the recruitment of employees.
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📌 Jeneece Place House Manager (Victoria)
🏢 Children's Health Foundation Vancouver Island
📍 Victoria