Support adults experiencing homelessness at Russell Residence as a casual Shelter Resource Worker across day, evening, and overnight shifts. Use communication, documentation, and crisis-support skills.

Reporting to the Site Manager, the Shelter Resource Worker provides direct service in Lookout Housing and Health Society’s emergency shelter. You will complete intakes, orient guests, provide support, and connect people with public service agencies. Familiarity with addiction, mental health, income assistance, and harm reduction resources is important.

Key Responsibilities:

- Provide support, supervision, and assistance to homeless adults
- Complete intakes, interviews, orientations, and required records
- Refer guests to community services and external resources




- Provide basic necessities and maintain a protected environment
- Remain alert and contribute to health and safety

Requirements:

- Related certificate or Grade 12 plus two years’ experience
- Current Occupational First Aid Level 1 Certificate
- Excellent communication, writing, documentation, and organizational skills
- Ability to manage stress and organize workload
- Vulnerable Sector Criminal Record Clearance required

Bring shelter support, guest referrals, and accurate documentation to Lookout’s 24-hour emergency housing services at Russell Residence.

📌 Shelter Resource Worker Emergency Housing (New Westminster)
🏢 Lookout Housing And Health Society
📍 New Westminster