Drive ITSM governance in Oakville or Brampton through audit coordination, ServiceNow oversight, and structured reporting. Support full-time technology governance activities across related teams.

This ITSM Governance Specialist supports centralized requests, governance registers, and compliance activities across ITSM and technology teams. The role coordinates evidence, findings, remediation, and leadership updates while reinforcing accountability. You will assess processes, track controls, and improve governance discipline across the organization.

Key Responsibilities:

- Coordinate audit, control testing, regulatory, and remediation requests
- Maintain registers for actions, risks, decisions, owners, and dependencies
- Track evidence, Management Action Plans, controls, and follow-ups




- Assess ITSM processes and identify control effectiveness improvements
- Develop dashboards for governance, risk, compliance, and service performance

Requirements:

- Three to five years in ITSM, governance, audit, or compliance
- Familiarity with ITIL practices and core ITSM processes
- Working knowledge of ServiceNow modules, workflows, reporting, and governance
- Intermediate Excel skills with formulas, pivots, charts, and trackers
- Robust communication, analytical, documentation, and process management abilities

Apply ITSM governance, ServiceNow, audit coordination, and reporting expertise across technology teams in Oakville or Brampton.

📌 ITSM Governance and Compliance Specialist (Oakville)
🏢 SportChek
📍 Oakville