Lead guest service at Scandinave Spa Whistler with positive leadership and transparent communication across the Front Desk team. This is a full-time opportunity.

The Guest Experience Team Lead coordinates daily work and supports high service standards. You will delegate tasks, train team members, manage guest recovery, and welcome visitors to the Thermal Journey Experience. The role also includes Zenoti transactions, waitlist management, and operational follow-through.

Key Responsibilities:

- Motivate the Guest Experience Team through positive leadership
- Delegate daily tasks and ensure equal team distribution
- Support complex guest service scenarios and guest recovery
- Complete opening, closing, and end-of-day cash-out procedures
- Process reservations, sales, and check-ins using Zenoti

Requirements:

- Previous experience in a leadership role
- Previous customer service experience preferred
- Excellent verbal and written communication skills
- Proficient with Microsoft Word, Excel, and Outlook
- Available full-time, including evenings and weekends

Bring calm problem-solving, leadership, and guest service expertise to the Scandinave Spa Whistler Front Desk team.

📌 Guest Experience Team Lead Whistler
🏢 Sweeping Corporation of America
📍 Whistler