About Intouch CXIntouch CX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.About Intouch CXIntouch CX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.About The JobAre you looking for an exciting new challenge? Intouch CX is looking for you! As one of the world’s leading outsourcing companies, Intouch CX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry. We’re hiring a Senior Operations Manager to drive performance and operational excellence for our partners. Our ideal candidate is a leader with a drive to deliver extraordinary results. This role requires a fearless attitude and a passion to contribute to our culture.As Senior Operations Manager, You Will…Ensure proper planning, staffing, and direction of operational functionsReview team performance daily to ensure optimal production is reachedEnsure proficient training and staff development is achieved across all teamsDevelop and execute motivational incentives on the floorBe responsible for ramp-up drives and goalsAnalyze reports and program data,



highlighting Key Performance Indicators (KPIs)Create action plans for continuous improvementEnsure Service Level Agreements are met with optimum quality & serviceAuthorize and coordinate staffing schedule changesParticipate in partner calls and meetingsAs Senior Operations Manager, You Have…5 to 7 years of management experience in the call center industryA post-secondary diploma or degree with a major in BusinessClient relationship management experienceExperience with managing budgets and understanding statisticsExperience maintaining and developing operational statistics, financial management information and results reportingExcellent communication skills, both verbal and writtenAbove average organizational and time management skillsAbility to work under tight deadlinesAbility to implement change and innovation Ability to communicate with various positions and departmentsIntouch CX provides Equal Employment Opportunities in accordance with all provincial and federal laws. Intouch CX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.Intouch CX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.Advantages of Working as a Senior Operations Manager…Industry-leading medical, vision, and dental benefit plans + paid time off benefitsAmazing career growth opportunities#J-18808-Ljbffr

📌 Senior Operations Manager (Winnipeg)
🏢 Intouchcx
📍 Winnipeg