Lead customer experience at TD Canada Trust in Red Deer, using coaching and operational leadership to support frontline banking teams.

As a Manager Customer Experience Trainee, you will mentor employees, promote exceptional customer interactions, and help achieve operational excellence. You will coach advice-giving conversations, manage workflows, and collaborate with One TD partners. The position supports Personal & Commercial Banking operations.

Key Responsibilities:

- Mentor teams through exceptional customer interactions and development objectives
- Maintain employee scheduling and compliance with branch procedures
- Coach advice-giving and customer conversation strategies
- Monitor workflows, prioritize tasks, and assign duties




- Resolve complaints and administer complex branch duties

Requirements:

- Undergraduate degree or over three years relevant experience
- Knowledge of banking solutions and operational functions
- Proficiency with Microsoft Office and internet applications
- Tactful communication with customers, partners, and management
- Solid organization, planning, and time management skills

Build TD customer experiences through team coaching, banking knowledge, operational leadership, and clear communication in Red Deer.

📌 Customer Experience Manager Trainee (Red Deer)
🏢 TD Bank
📍 Red Deer