Customer service and appointment coordination define this Customer Service Representative role with Mr. Handyman, supporting homeowners from first call through completion.

As a Customer Service Representative, you will connect customers with home repair, maintenance, and improvement services. You will answer questions, schedule appointments, coordinate with service professionals, and support customer satisfaction. The work requires communication, organization, Microsoft Office, and customer relationship management software proficiency.

Key Responsibilities:

- Answer incoming customer calls professionally and courteously
- Understand customer needs and explain available services
- Schedule appointments and coordinate with service professionals




- Confirm appointments and address customer concerns
- Maintain accurate interaction and service request records

Requirements:

- Two or more years in a similar role
- Excellent verbal and written communication skills
- Skilled phone manner and strong attention to detail
- Microsoft Office and CRM software proficiency
- Ability to work independently and collaboratively

Bring organized communication, CRM knowledge, and appointment coordination skills to Mr. Handyman’s customer service team.

📌 Mr. Handyman Customer Service Representative (Burnaby)
🏢 Mr. Handyman
📍 Burnaby