Support student family housing in Downtown Toronto through front-line customer service, work orders, and clear communication with residents and service providers.

As a full-time Housing Assistant at the University of Toronto, you will support the Housing Administrator at Charles Street Student Family Residence. Your work includes residence administration, tenant communication, facilities coordination, and database maintenance. You will also collaborate with campus departments and contractors while addressing routine residence issues.

Key Responsibilities:

- Respond to enquiries and redirect matters when appropriate
- Troubleshoot routine maintenance requests with facilities staff
- Inform contacts about maintenance work and service interruptions
- Coordinate appliance deliveries, elevators,



rooms, lockers, and parking
- Maintain records, process payments, and handle tenant files

Requirements:

- Advanced College Diploma or equivalent experience
- At least three years administrative customer service experience
- Intermediate Microsoft Word, Excel, and Outlook proficiency
- Robust written, verbal, and customer service skills
- Organization, discretion, judgment, and multitasking ability

Bring organized customer service, facilities coordination, and communication skills to University of Toronto family housing operations.

📌 University Housing Services Assistant (Toronto)
🏢 University of Toronto
📍 Toronto