Serve Fairmont Empress guests in Victoria as a part-time Royal Service Agent, handling calls, messages, and requests with polished communication. Support overnight coverage when required.

This permanent Rooms position requires recent hotel or luxury service experience. You will use Royal Service software, coordinate with departments, and provide information about the hotel. Strong typing, clerical organization, and English communication support accurate follow-up. Knowledge of Opera and Windows is valuable.

Key Responsibilities:

- Process internal and external calls professionally
- Take ownership of caller requests and follow up
- Monitor the Royal Service software system
- Coordinate information with hotel departments
- Handle faxes, voice messages, and written messages

Requirements:

- One year of recent hotel experience, or six months administrative experience
- Fluent verbal and written English skills
- Strong interpersonal, communication, typing, and clerical skills
- Knowledge of Opera and Windows is an asset
- Availability for versatile and night shifts

Bring guest service, call handling, and organized follow-up skills to Royal Service at Fairmont Empress in Victoria.

📌 Royal Service Agent Victoria
🏢 FAIRMONT
📍 Victoria