Deliver qualified guest service at Americana Conference Resort & Spa as a Hotel Front Desk Guest Service Agent. Use communication and computer skills daily.

This position serves as the first contact for guests while representing the Americana. You will register arrivals, process departures, post transactions, balance cash, and respond to guest needs. The work also includes coordinating with maintenance and housekeeping, handling concerns, and supporting front desk operations.

Key Responsibilities:

- Provide accurate, timely information professionally and cheerfully
- Register arriving guests and check departing guests out
- Post transactions and payments accurately
- Maintain and balance the daily cash drawer
- Coordinate guest needs with maintenance and housekeeping

Requirements:

- Completion of high school
- Proficient computer skills
- Excellent oral and written communication skills
- Detail-oriented, ethical, and honest approach
- Availability for days, afternoons, weekends, and holidays

Apply your guest service, communication, computer, and cash-handling skills at the Americana front desk.

📌 Hotel Front Desk Guest Service Agent (Niagara Falls)
🏢 Americana Resort
📍 Niagara Falls