Elevate your career with Pet Valu as a Customer Care Representative in Markham, Ontario. This full time, hybrid role involves providing stellar support to dedicated pet lovers and internal partners.
As a Customer Care Representative, you will report to the Manager of Customer Care, engaging with customers through various channels to address inquiries and feedback. This role demands exceptional communication skills and the ability to maintain high service levels while supporting Pet Valu's loyalty programs and e-commerce inquiries.
Key Responsibilities:
• Respond to customer inquiries via phone, email, and social media
• Log all interactions into the ticketing system efficiently
• Ensure adherence to standardized customer service processes




• Collaborate with Loyalty Marketing to resolve issues
• Maintain performance metrics and service levels
Requirements:
• High School Diploma; post-secondary education preferred
• 1-3 years in customer support, ideally in retail
• Strong verbal and written communication skills
• Exceptional listening and organizational abilities
• Flexible to work evenings and weekends
Support our passionate community of pet lovers by ensuring top-notch customer care at Pet Valu.
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📌 Customer Care Representative at Pet Valu (Markham)
🏢 PetValu
📍 Markham