Handle customer inquiries in Toronto as a full-time Customer Relations Agent, using telephone communication, problem-solving, and attention to detail.

Reporting to the Supervisor, Customer Service, this First National position manages client requests under company policy. You will answer calls, process changes, confirm resolutions, and support residential administration departments. English communication, MS Office competency, and adaptability are significant.

Key Responsibilities:

- Answer incoming customer service queue calls
- Make outbound calls when necessary
- Resolve inquiries from fax, mail, email, and online accounts
- Process client changes during interactions
- Confirm resolution and customer satisfaction through follow-up

Requirements:

- Post-secondary education or equivalent work experience preferred
- Strong English verbal and written communication skills
- Excellent telephone manner and friendly personality
- MS Office competency and willingness to learn systems
- Problem-solving, critical thinking, and attention to detail

Apply customer service, telephone communication, and problem-solving skills as a First National Customer Relations Agent in Toronto.

📌 Customer Service Call Centre Agent (Toronto)
🏢 First National Financial
📍 Toronto