Job Category: Employment/Job Counselling/Resources

Requisition Number: NEWCO006655

- Posted : October 19, 2026
- Full-Time

Locations

Showing 1 location

Toronto - E&C; and Immigrant Services
Toronto, ON M4W, CAN

Work Hours: 37.5 hours per week

Employment Type: Full Time Salaried Contract (Existing Vacancy) until March 31, 2027

Number of Vacancies: 1

Anticipated Start Date: November 16, 2026

Deadline to Apply: October 31, 2026 by 5 pm

Be the Spark Join our dynamic Employment & Community Team, where every day is different, and you will always be engaged with meaningful work

The Newcomer Information Centre (NIC) Administrative Agent offers a blend of administrative and client-facing support for the Newcomer Information Centre . This role includes validating client registration, guiding eligible clients through the platform, and assisting with any technical issues. The position also involves entering client data into the centralized system, maintaining accurate records, and contributing to program reporting. Additionally, the agent supports the Senior Team by managing supplies, helping with outreach materials, and ensuring confidentiality and compliance with privacy policies.

In this role, you will:

- Update and maintain the in-person and virtual schedules for client appointments by booking, confirming, and updating details while ensuring efficient use of time slots.
- Follow up with clients to reschedule missed appointments, send reminders, address inquiries about changes, scheduling conflicts or program details, and maintain a professional client-facing environment.
- Examine pending registration requests to determine client eligibility for accessing Newcomer Information Centre services.




- Provide eligible clients with access to the Newcomer Information Centre platform, deliver an orientation to all available services, and assign clients to NIC Information & Referral Specialists.
- Refer ineligible clients to appropriate government services or community agencies.
- Assist clients experiencing difficulties with Newcomer Information Centre’s online registration tools by providing guidance.
- Monitor and manage daily tracking forms and other service records, including unregistered member tracking forms, ensuring accuracy and completeness.
- Prepare, finalize, and upload monthly NIC reports to the designated Microsoft Teams group promptly and in compliance with deadlines
- Monitor and ensure member files are complete and comply with program standardized requirements, ensuring alignment between the Salesforce system and daily tracking forms.
- Perform data entry and retrieval in the centralized client file management system within Salesforce and the government service information tracking database iCARE, ensuring accuracy and completeness; support program statistical reports.
- Work closely with and support the Senior Team to achieve quality, fiscal, and program targets, and maintain and submit statistical and progress reports.
- Collaborate with team members, the NIC Team Leader,



and the NIC Program Integrity Coordinator to troubleshoot technical issues, minimize site interruptions, and optimize site responsiveness.
- Perform administrative support duties, including ordering office supplies and maintaining an accurate inventory of program supplies and equipment.
- Support the Canada Community Engagement & Content NIC team in creating and managing platform and social media content, flyers, newsletters, and other outreach materials.
- Ensure confidentiality of sensitive information and compliance with YMCA and funder privacy policies.
- Remain alert to immigration and newcomer trends to inform content development and improvement.
- A commitment to uphold strong, safeguarding practices that protect the safety, well-being, inclusion of children and youth
- YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

You bring:

- Completion of post-secondary courses in a related field or equivalent experience.
- Previous administrative/clerical work experience.
- Proficiency with personal computer applications, including Microsoft Office, Microsoft Outlook, and Internet search engines.
- Knowledge of Salesforce as an asset.
- Knowledge of settlement services and community information resources as an asset.
- Ability to handle multiple projects simultaneously while working effectively as part of a team in a collaborative environment, with attention to detail and adaptability to changing priorities in a quick-paced setting.
- Well-developed interpersonal and relationship-building skills; ability to establish rappor

📌 Newcomer Information Centre Administrative Agent (Toronto)
🏢 YMCA of Greater Toronto
📍 Toronto