Join Bell’s Customer Experience team as a Senior Technical Advisor specializing in Service Now. Spearhead innovative solutions and enhance customer journeys in a hybrid work workplace.In this pivotal role, you will provide technical leadership across Bell’s Service Now ecosystem, guiding platform governance and engineering quality. Candidates need extensive experience in Service Now and advisory work. Your insights will shape integrations, optimize customer-centric processes, and uphold our commitment to customer-first services.Key Responsibilities:
- Provide technical guidance from design to implementation
- Lead architecture reviews for major solutions
- Coach teams on Service Now engineering patterns
- Ensure designs align with security and data governance
- Manage dependencies and technical complexitiesRequirements:
- Bachelor's degree or equivalent experience
- 5+ years in Service Now or enterprise platforms
- Advanced knowledge of Service Now ecosystem
- Strong administration and integration experience
- Practical understanding of CMDB and APIsLeverage your expertise in Service Now to transform customer experiences at Bell, where innovation meets community.#J-18808-Ljbffr
📌 Senior Technical Advisor At Bell (Toronto)
🏢 Bell
📍 Toronto