Salary Range: $55,000.00 To $62,000.00 Annually

About Us

At Arize, our success begins with our people. That’s why we invest heavily in training, development, and retention to ensure that we find and maintain the best fit for our company. We provide a work environment that allows our employees to excel in what they do.

We are a transportation, warehousing and cold storage chain that provides LTL and warehousing serice across Western Canada. We are a busy and growing company and are dedicated to providing excellent service to all of our customers – and our team makes this happen

Nature of Position

Full-time permanent position. Must be available to work in the Arize office located in either Delta, Victoria or Nanaimo, BC 5 days per week. Remote work is not available.

Schedule

Monday to Friday - 6:00am to 2:30pm

What You’ll Do

As our Logistics Communication Specialist, you will have the chance to use your excellent communication skills to create and maintain strong relationships with our drivers and customers. You’ll be responsible for communicating with customers regarding billable wait times, delays, questions, etc. You will also communicate frequently with our driving team to convey hazards, discuss comments, concerns, etc. You’ll also be using your strong multitasking skills to provide support in a fast paced, high call volume office environment while also completing operational and data entry tasks.

This position is a valuable learning opportunity and offers an excellent opportunity to gain experience in a fast-paced office environment. This position would be a outstanding fit for someone who has customer service experience in a high volume store, receptionist experience, or other customer service focused experiences.

You will

- Communicate frequently with drivers and customers to create and maintain a strong relationship
- Communicate and check in with customers regarding billable wait time, delays, issues, etc.
- Process and communicate work orders, messages, and information to or from drivers, supervisors,



and customers.
- Receive and process transportation requirement requests from customers
- Book pick up and delivery appointments with customers
- Monitor shipments from pickup through delivery to ensure loads are completed
- Collect and audit paperwork and driver envelopes to ensure accuracy
- Provide accurate, up-to-date information regarding any shipment when requested by a customer, manager, etc.
- Advise drivers and customers about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards
- Enter and manage information in our transport software system
- Adhere to corporate and departmental policies and procedures
- Performs other duties as required
- Report safety concerns or damage from drivers, customers, etc. for resolution

What You Need to Get the Job Done

- High school diploma or GED required
- Experience providing high levels of customer service
- Technological skills and knowledge of programs such as Microsoft Office, POS systems, etc.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Able to work well under pressure and maintain calmness
- Flexible, ability to deal with change
- Solid attention to detail
- Very organized, with excellent multi-tasking and problem-solving skills
- Strong work ethic and positive team attitude
- Excellent customer service/communication skills

What You’ll Love About Us

- Great Company Culture.Our workplace is an open, engaging, and welcoming environment. We have snacks, coffee, tea, and more for whatever helps you work your best
- Meaningful work.We offer autonomy – be in control of your own choices. Complexity – you can master new skills and improve. Team environment – have support around you for when you need it.
- Rest and Relaxation.Starting with 2 weeks paid time off per year – we want you to be able to perform at your best.
- Benefits.Extended benefits including health, dental, and vision.
- Fair and competitive wages.We offer the best for our employees with room for advancement opportunities.

📌 Logistics Communication Specialist (Ladysmith)
🏢 Aquatrans
📍 Ladysmith