Serve Intact customers through phone support, account adjustments, and clear communication in a adaptable, hybrid work model.

As a Customer Service Representative I, you will answer questions, solve customer problems, and guide people through available digital tools. The growing team needs someone with at least six months of experience, computer skills, and strong communication. Call centre experience is an asset, while French and English bilingual service is required for regular English-speaking clientele.

Key Responsibilities:

- Answer incoming calls with exceptional customer service
- Respond to account questions and make related adjustments
- Guide customers through online and mobile self-service tools
- Send policy documents or copies to clients
- Resolve questions, re-enrollment needs, and customer problems

Requirements:

- At least six months of experience
- Computer systems experience, including Apple and Android
- Microsoft Office Suite and other computer skills
- Autonomy, dynamism, and strong communication skills
- French and English bilingual service capability

Use customer service, digital guidance, and account support skills to help Intact customers resolve needs by phone and online.

📌 Customer Service Representative I (Montreal)
🏢 Intact Financial
📍 Montreal