Lead customer service operations with Sobeys Inc., using staff management and retail merchandising skills to strengthen shopping experiences and store performance.

This Service Clerk role supports the Customer Service Manager across in-store activities. You will oversee service staff, manage scheduling, recruiting, training, and performance management, and maintain customer relations. The position also covers inventory management, cash controls, compliance, and department administration.

Key Responsibilities:

- Support the Customer Service Manager in leading store teams
- Schedule, recruit, train, and manage service staff performance
- Order products, maintain inventory records, and manage displays
- Handle customer issues and requests while supporting loyalty
- Monitor cash balances, variances, discrepancies, and payroll functions

Requirements:

- High school diploma
- At least 18 months of service department experience
- Thorough knowledge of service operations and capabilities
- Proficiency with Microsoft Office Suite
- Solid oral and written communication skills

Apply customer service leadership, inventory management, and operational knowledge while supporting Sobeys store teams and customers.

📌 Customer Service Department Manager (Montreal)
🏢 Sobeys
📍 Montreal