Underwriting Full Time Thornhill, ON Hybrid $110,000 - $125,000 CAD per yearLocation: Hybrid (Markham, ON) Employment Type: Full-TimeAbout Highclere CapitalHighclere Capital is a growing Ontario-based mortgage finance company focused on providing cutting-edge lending solutions to underserved borrowers across Canada. With a sharp eye on compliance, service excellence, and responsible growth, we partner with mortgage professionals to deliver tailored financing with speed and integrity.As a remote-first team, we are building a culture rooted in accountability, collaboration, and a shared commitment to doing the right thing—for our brokers, our partners, and one another.About the RoleThe Manager, Credit Operations will support the Director of Credit Operations in leading Highclere Capital's Credit & Underwriting Division. This individual will supervise a team of underwriters on a day-to-day basis, ensuring consistent, high-quality mortgage adjudication within delegated lending authority.The Manager, Credit Operations will help maintain service levels, coach and develop underwriting staff, and act as the first point of escalation for underwriting questions and exception files before they reach the Director of Credit Operations. This role is instrumental in keeping the underwriting team running smoothly as Highclere continues to scale.Core ResponsibilitiesTeam Supervision & Workflow ManagementSupervise the day-to-day activity of a team of underwriters, assigning files, monitoring workloads, and ensuring service level targets are metProvide day-to-day coaching, training, and support to underwriters, reinforcing Highclere's credit policies and underwriting standardsSupport the onboarding of new underwriters, including training on systems, policies, and proceduresFile Review & AdjudicationReview and approve standard mortgage files within delegated lending authority,



escalating complex or higher-risk files to the Director of Credit OperationsConduct quality checks on underwriting files and work with the Quality Assurance and Audit teams to close out findingsMonitor underwriting quality, turnaround times, and productivity, and report performance trends to the Director of Credit OperationsBroker & Stakeholder SupportAct as the first point of contact for underwriters and brokers on routine file questions, escalating complex broker or lending issues to the Director of Credit OperationsProcess & Compliance SupportSupport the rollout and adoption of underwriting policy changes and adjudication technology within the teamIdentify recurring underwriting issues or bottlenecks and bring recommendations to the Director of Credit OperationsEnsure the team's day-to-day work adheres to AML, KYC, and other regulatory requirementsAssist with special projects and process improvements led by the Director of Credit Operations, as neededSkills & ExperienceMust-Have Qualifications5+ years of experience in residential mortgage underwriting or credit operations2+ years of experience supervising or leading an underwriting or credit teamStrong understanding of mortgage underwriting standards, credit policy, and documentation requirementsFamiliarity with mortgage insurers, investors, and lending guidelinesStrong coaching and people-management skills, with the ability to develop underwriting talentExcellent attention to detail and sound credit judgmentEffective communication skills, with the ability to liaise with brokers, underwriters, and cross-functional teamsWorking knowledge of AML, KYC, and regulatory requirementsPreferred QualificationsComfortable working with underwriting/adjudication technology and AI-enabled toolsDegree in finance, business, or a related field (preferred)Bilingual (English & French) is an asset#J-18808-Ljbffr

📌 Manager, Credit Operations (Markham)
🏢 Highclere Capital
📍 Markham