Lead the Customer Service team at the Town of New Tecumseth, ensuring high-quality service delivery in a dynamic environment. Supervise operations while embracing technologies and maintaining performance metrics.The Town of New Tecumseth seeks a Customer Service Supervisor dedicated to enhancing community service excellence. With 4–5 years in customer service and at least one year in a supervisory role, you will guide a team through inquiries and transactions while implementing cutting-edge systems.



Your leadership will be pivotal in ensuring smooth operations and high resident satisfaction.Key Responsibilities:- Oversee daily customer service operations for timely issue resolution- Research and implement new service technologies and CRM systems- Analyze service metrics and report on customer satisfaction- Manage staff schedules, payroll data, and budgets- Handle escalated customer interactions with de-escalation techniquesRequirements:- College diploma or degree in Public/Business Administration- 4-5 years experience in customer service roles- Proficiency in customer relationship management software- Strong knowledge of municipal administration- Excellent communication and interpersonal skillsShape the future of customer service in Recent Tecumseth while fostering positive community interactions.#J-18808-Ljbffr

📌 Customer Service Supervisor In New Tecumseth - C$88,512.8 - C$110,636.3 A Year
🏢 Town of New Tecumseth
📍 New Tecumseth