Customer Experience Consultant -Campus We translate complex requirements into technical architectures that drive results. By aligning our work with customer goals, we ensure that every deployment delivers measurable impact and long-term value We partner with customers, sales teams, and engineering groups to deliver comprehensive solutions. We work alongside internal and external partners to deploy Cisco services, maintaining direct relationships with technical staff and management to keep projects on track. We bridge the gap between technical execution and business strategy to ensure our clients succeed. We solve technical challenges and lead delivery projects from start to finish. We create design plans, write scripts for automation, and build simulations to test system compatibility. Beyond technical implementation, we share knowledge, mentor team members, and provide consulting recommendations to help clients navigate their own technology transitions. We act as a primary point of contact for technical resolution, ensuring that complex problems are addressed quickly and effectively Bachelor’s degree in computer science or equivalent with 5–8 years of relevant work experience. Bilingual Fluency Canadian French + English Technical Expertise: Deep knowledge of routing protocols (OSPF, BGP), Cisco hardware (Catalyst, ISR/ASR), and network virtualization. Automation: Proficiency in Python, Ansible, and REST APIs to streamline network operations. Modern Networking: Consulting: Strong communication skills with a proven ability to manage ambiguous situations and build lasting customer relationships. Conseiller en expérience client – Campus Nous transformons des exigences complexes en architectures techniques capables de produire des résultats concrets. Nous mettons la technologie au service des objectifs de l’entreprise.



Nous entretenons aussi des liens directs avec les équipes techniques et la direction afin d’assurer le bon déroulement des projets. Nous faisons le pont entre l’exécution technique et la stratégie commerciale afin de favoriser la réussite de nos clients. Nous relevons les défis techniques et pilotons les projets de prestation du début à la fin. Au-delà de la mise en œuvre technique, nous transmettons nos connaissances, encadrons les membres de l’équipe et formulons des recommandations pour aider les clients à mener à bien leurs transitions technologiques. Nous sommes le principal point de contact pour la résolution des problèmes techniques et veillons à ce que les enjeux complexes soient réglés rapidement et efficacement. Baccalauréat en informatique ou dans un domaine équivalent, ainsi que de cinq à huit ans d’expérience professionnelle pertinente. Maîtrise bilingue : français canadien et anglais. Expertise technique : connaissance approfondie des protocoles de routage OSPF et BGP, du matériel Cisco, notamment Catalyst et ISR/ASR, ainsi que de la virtualisation du réseau. Automatisation : maîtrise de Python, d’Ansible et des API REST afin de simplifier les opérations réseau. Conseil : solides aptitudes en communication et capacité éprouvée à gérer des situations ambiguës et à bâtir des relations durables avec les clients. At Cisco,



we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. The starting salary range posted for this position is $106,700.00 to $135,400.00 and reflects the projected salary range for recent hires in this position in U.
S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. S. employees are eligible for paid time away as described below, subject to Cisco’s policies: ~10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees ~1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined

📌 Customer Specialist Representative (Montreal)
🏢 Cisco Systems
📍 Montreal