Description:

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Date Posted: 10/20/2026
Req ID: 50626
Faculty/Division: VP-Facilities & Real Estate
Department: UNIVERSITY FAMILY HOUSING - CS
Campus: St. George (Downtown Toronto)
Position Number: 00053282
Existing Vacancy: Yes

About us:

University Family Housing is comprised of two 21 story residential towers and a unique stock of 83-century homes. The department provides housing to student families, faculty families and long-term residentialtenancies in two neighbourhoods on the St. George Campus to over 3000 adults and children, and provides on-site property management services, as well as educational and recreational programming for tenant families.

Your opportunity:

Under the direction of the Housing Administrator, the Housing Assistant is responsible for assisting the Administrator in maintaining a positive quality of student life in the Charles Street Student Family Residence. The primary responsibilities are to provide front-line customer service and to facilitate an open and easy flow of communication between all staff and contractors working at the residence. Other responsibilities include: entering, completing and monitoring electronic work order submissions, coordinating appliance deliveries; booking elevators and meeting rooms; storage and bicycle lockers; parking spaces for tenants and external parkers; reviewing contractor work schedules; closes tenant files; drafts various tenant letters; the collection and recording of rental payments, residence database maintenance; handling work orders; key control; mail distribution; answering routine residence queries and ordering office supplies.





The Housing Assistant communicates with various departments and service providers on campus, such as Admissions & Eligibility, Campus Safety, Facilities & Services and Spaces & Experiences. The Assistant is responsible for appraising the Housing Administrator, Manager, Admissions & Housing Services and/or Assistant Director of any residence issues that may become a problem, as well as deals with day-to-day issues as part of the overall function of the position.

Your responsibilities will include:

- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Troubleshooting and resolving routine maintenance requests and liaising with facilities or maintenance staff to facilitate resolution of building issues
- Informing contacts of maintenance work, service interruptions and other urgent notices
- Analyzing administrative processes and procedures, and recommending changes for improvement
- Applying established standards when respondingto emergencies
- Ordering supplies within established limits
- Serving as a resource to others by providing (non-supervisory) job-related guidance

Essential Qualifications:

- Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
- Minimum three (3)



years' administrative experience in a customer service role, preferably in a residence environment.
- Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Must have strong written and verbal communication skills as well as excellent customer service skills.
- Must be tactful, professional and objective in dealing with residents.
- Good judgment, discretion and a pleasant and helpful attitude are essential.
- Must be organized, with robust ability to multitask and meet deadlines.
- Must possess the ability to work independently as well as in a team setting.
- Must display a willingness to take initiative in solving routine problems.

Assets (Nonessential):

- Working knowledge of StarRez

To be successful in this role you will be:

- Multi-tasker
- Possess a positive attitude
- Team player

Closing Date:

10/29/2026, 11:59PM ET
Employee Group: USW
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 07 -- $62,646 with an annual step progression to a maximum of $80,116. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Facilities/Ancillary Services
Divisional HR Office Email: [email protected]

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descript

📌 Housing Assistant (Canada)
🏢 University of Toronto
📍 Canada