Hybrid: Markham, Ontario

Job Description:

About Us

Pet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal careexpertise, weoperateover 800 stores across Canada underseveral banners, including PetValu, Bosley’s, Total Pet, Paulmac’s Pet,Tisol& Chico. Guided by our mission to deliver products, care,expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities. This is a temporary full-time position with an anticipated end date of July 2027.

Job Summary

The Total Rewards Coordinatoris responsible foradministering employee total rewards programs, including group benefits, leaves of absence, long-term disability (LTD), workers’ compensation, bonus processing, and HRIS support. This role ensures theaccurateandtimelydelivery of programs and services that support employee well-being, engagement, and retention. TheCoordinatoracts as a key resource for employees, managers, franchisees, and external providers, responding to inquiries andfacilitatingthe resolution of benefits, leave, disability, and compensation-related matters, as applicable to their groups. Theymaintainaccurateemployee records, support compliance with legislative and company requirements, and coordinate processes related to employee accommodations and return-to-work programs. The role also contributes to payrolland LTDaudits, reporting, onboarding initiatives,



and continuous improvement projects that enhance the employee experience and operational effectiveness of the Human Resources function. In addition, the Coordinator will be involved in the Benefits Implementation Project.

Essential Dutiesand Responsibilities

Benefits Administration (Canada & U.S.):

- Administer group benefits for employees and franchisees, including enrolments, terminations, status changes, and claims support

- Maintainbenefitsdata inHRIS, ensuring accuracy and proper integration with external vendor systems.

- Respond to benefits-related inquiries and communicate plandetails andchanges clearly and effectively.

- Support theGroup Benefitsannual renewaland open enrolmentprocessesby coordinating datarequirements, communications, andlogistics.

- Prepareandsubmitinformationrequiredto meet legislative requirements.

- Support the Employee Share Purchase Plan administration, including employee enquires as required.

- Reconcile and process invoices for benefits and other HR-related service providers.

Disability, Leaves & Workers’ Compensation Administration:

- Coordinate Long-Term Disability (LTD) claims, including eligibility reviews, claim package administration, employee support, and carrier communication.

- Maintainaccurateleave of absence, disability,



and workplace accommodation records within Workday and related systems; conduct regular LTD audits to ensure data accuracy, compliance, and alignment with payroll and perks administration.

- In partnership with HR Generalists, follow up on leaves of absence return dates and accommodation requests, asneeded, for all leave types including illness,parental/maternity leave, etc.

- Supportthe administration ofworkers’ compensation claims and coordinate required reporting, documentation, and communication with applicable boards and providers.

- Support return-to-work and accommodation processes in partnership with employees, managers, HRGeneralists, and external stakeholders.

- Generate reports and monitor trends related to disability, leave, and workers’ compensation programs to support compliance and continuous improvement.

Compensation & Reporting Support:

- Prepare information andcoordinate theprocessing ofmonthly and quarterlystorebonus payments.

- Support compensation-related reviews, including store minimum wage updates.

- Contribute to bi-weekly payroll audits and generate HR reportsasrequired.

HRIS Support:

- Assist withHRISmaintenance, configuration updates, and data integrity tasks.

- Collaborate with HR and IT teams to troubleshoot and resolve system issues.

Employee Experience & Communication:

- Manage assignedemployeeinquirieswith a focus ontimely, helpful, and employee-centric communication.

- Support onboarding and employee experience initiatives such as new hire orientations, wellness events, and goodwill gift coordination.

- Provide employment ve

📌 Total Rewards Coordinator (Canada)
🏢 Pet Valu
📍 Canada