Who We AreFor more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith
- and values-based organization, we hire and serve people of all backgrounds and walks of life
- there is a place for everyone to belong here.
Mission StatementThe Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description
ACCOUNTABILITIES:Client ManagementSupervise family visits according to Court orders or other relevant agreement.
Communicate with program participants as required regarding childcare instructions, etc.
Intervene when appropriate to ensure child safety and welfare and terminate visit when required.
Provide feedback/correction to the relevant party as necessary.
Maintain confidentiality, neutrality, and professionalism.
Ensure program participants always adhere to program guidelines and Agreement for ServicesDocument accurately all visits/exchanges/cancellations/critical incidents using observational note taking.
AdministrativeObtain information gathered during supervised access visits and prepare accurate and detailed documentation of all visits in a timely manner.
Collect and maintain client information and files as requiredParticipate in staff meetings,



information sharing and staff debriefingDocument direct service family updates on a weekly basis for the Supervisor/and or Program CoordinatorSite MaintenanceMaintain safety of program participants through careful set up of sites.
Oversee general maintenance, ensuring client cleanliness of areas accessed by program participants.
Safety and SecurityAlways maintain confidentiality of clients.
Ensure safety of program participants within the Supervised Access Best PracticesDocument Critical Incidents and forward to Coordinator when requiredTrainingParticipate in mandatory orientation training and ongoing professional development.
Complete all mandatory Salvation Army training and sector specific training as required.
Health & SafetyEnsure that the work area is maintained regarding appearance, condition and safety as recommended by Public Health etc.
Work in compliance with the OH&S; Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Perform other related duties as required.
FINANCIAL AND MATERIALS MANAGEMENT:
• Collect and provide receipts for client user fees and report payments.
WORKING

CONDITIONS:
Candidate must be available each week from Thursday-Sunday.
Flexibility is required to meet program requirements; weekend and evening work is required.
The Supervisor will set the hours of work and work schedule.
Attend/participate in staff meetings as required.
Working environment is typically in the office, program room/classroom in generally agreeable conditions.




Ability to lift/move up to 30 pounds for set up and dismantling of equipment at each site.
This job requires reaching, bending, and stooping frequently, working in a standing position for periods of time.
Travel is associated with this positionNormal hours of operation :The direct service hours of operation are Thursday and Friday, 1:00 p.m. to 7:00 p.m. and Saturday 9:00 a.m. to 4:00 p.m. and Sunday 10:00 a.m. to 4:00 p.m. A half hour unpaid meal break provided where applicable. Scheduled hours may vary from week to week.
Education, Qualifications and Certifications:Completed an Undergraduate University Degree in Social Work or Counselling.
First Aid & CPR CertificationBilingual in English and French preferred.
Non-Violent Crisis Intervention Certification would be an asset.
Experience and Knowledge RequirementsMinimum two years’ experience working in a Supervised Access program, child welfare setting, or in a comparable setting working with children and families in crisis.
Knowledge regarding the impact of separation and divorce on families, particularly childrenNegotiation, conciliation, and conflict management skills.
Alternative combinations of education and experience may be considered.
Skills and Capabilities:Effective interpersonal, communication and organizational skillsAttention to detail, problem solving and analytical skills.
Proficient in working in a computerized environment; must demonstrate strong skills using Microsoft Office.
Self-motivated/disciplinedExhibit positive listening skills, have robust oral/written communication skills.
Ensure that the Supervised Access environment provides a safe and positive experience for staff, children, and families it serves.
Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexi

📌 Supervised Access Worker (Canada)
🏢 The Salvation Army
📍 Canada