Design scalable Customer Success operations at Quadient using Salesforce, workflow automation, and data analysis in a hybrid work model. Improve renewals and handoffs.

The Customer Success Operations Analyst builds processes, systems, and data practices supporting effective operations at scale. You will partner with Sales, RevOps, Deal Desk, Finance, and Collections across a SaaS environment. The work focuses on preventing upstream issues through clear, repeatable workflows.

Key Responsibilities:

- Map and optimize processes from sales handoff through expansion
- Manage credits, churn, and FTL case frameworks
- Build Salesforce workflows, fields, automations, dashboards, and reports
- Monitor data quality, renewals, customer health, and SLA performance
- Create playbooks,



documentation, and training for Customer teams

Requirements:

- Bachelor’s degree or equivalent experience in a related field
- Three to five years in Customer Success or Revenue Operations
- Hands-on Salesforce experience with reports and workflows
- Customer success platform experience, such as Gainsight or Totango
- Advanced Excel, analytical, organizational, and communication skills

Apply process engineering, Salesforce expertise, and operational analysis to strengthen Customer Success delivery at Quadient.

📌 Customer Success Operations Analyst (Canada)
🏢 Quadient
📍 Canada