Deliver best-in-class customer service for Petro-Canada from Suncor’s Calgary head office, resolving complex concerns through phone and email.

As a Temporary Customer Service Advisor, you will support Petro-Canada’s retail and wholesale network across Canada and overseas call centre partners. The work involves Petro-Points, car wash, mobile app, SuperPass, and EV charger concerns. You will guide issue resolution, investigate cases, and improve customer satisfaction while collaborating with internal business partners.

Key Responsibilities:

- Resolve customer issues professionally through phone and email
- Investigate complex concerns across Petro-Canada services
- Lead case investigation meetings with call centre partners




- Document calls and emails in tracking systems
- Identify trends and continuous improvement opportunities

Requirements:

- Post-secondary education
- Three years of customer-facing experience
- Experience working in a retail environment
- Robust communication, conflict resolution, and problem-solving skills
- Ability to multitask, prioritize, and collaborate independently

Bring customer service, case investigation, and problem-solving expertise to strengthen Petro-Canada experiences across Suncor’s network.

📌 Petro-Canada Customer Service Advisor
🏢 Suncor Energy
📍 Canada