Repair Apple hardware and software at Southgate Centre Edmonton as a Genius, using troubleshooting expertise and customer-focused service. Support customers with care, empathy, and technical precision.
Apple Retail is seeking a Genius for existing vacancies and future opportunities. You will diagnose service concerns, complete repairs, explain options, and recommend relevant Apple products and services. The position also supports team learning through mentoring, education, and knowledge sharing.
Key Responsibilities:
- Troubleshoot, diagnose, repair, and resolve Apple hardware and software concerns
- Educate customers about repair options and Apple offerings
- Identify ownership opportunities and present product recommendations
- Support escalations and recurring service concern resolution
- Mentor Genius Bar members and share technical knowledge
Requirements:
- Experience troubleshooting hardware and software in customer service
- Experience in retail, sales, or related work
- Ability to visually inspect hardware and safely conduct repairs
- Availability for nights, weekends, and public holidays
- Proficiency in written and spoken English
Bring Apple product expertise, repair capability, and empathetic service to customers and teammates at Southgate Centre Edmonton.
📌 Apple Genius Bar Technician Edmonton (Canada)
🏢 Apple
📍 Canada