Description

The Faculty of Arts is currently seeking a Full-time Regular Solutions Specialist (Content).

This full time position in the Faculty of Arts reports to the Manager, Business Operations Center. It is responsible for designing, building, and maintaining effective communication tools, portals, and other methods that facilitate the understanding of administrative processes, procedures and resources across the Faculty of Arts.

The incumbent must handle high volumes of work with multiple priorities and deadlines with loosely defined goals, limited direction, and minimal supervision. The work is diverse, technical in nature, complex and non-routine and requires innovativeness, good judgement, superior analytical and decision-making abilities, and strict attention to detail. This role works 35 hours per week and is part of the Alberta Union of Provincial Employees (AUPE). Although this position schedule may include some work from home if operationally feasible, the primary work location is the University main campus.

Summary of Key Responsibilities (job functions include but are not limited to):

Administrative Operations Communications

- Design & develop communication tools and content using a variety of channels to support efficient administrative operations in the Faculty of Arts, with a specific focused on SharePoint sites.
- Working closely with the Solutions Specialist (Data), design and maintain communication portals to disseminate administrative information across the Faculty of Arts regarding administrative processes and responsibilities.
- Maintain the Faculty of Arts perpetual calendar of administrative activities,



developing and executing prompt communications to ensure that tasks are being initiated and completed in a timely manner.
- Create documentation materials to capture specifications for administrative processes, tools, and systems.
- Devise recommendations for effective communication channels and strategies to support change efforts across the Faculty.

Administrative Operations Projects

- Research and develop recommendations for communication initiatives to enhance administrative effectiveness across Faculty of Arts operations.
- Develop implementation plans for new process and tools and strategies to communicate to a wide variety of audiences across the Faculty, using multiple channels.
- Analyze and identify priorities for administrative improvements across the Faculty of Arts, collaborating with managers and staff across the Faculty.
- Consults and works collaboratively with the Solutions Specialist (Data) to review, assess, identify and make recommendations for improvement in processes and systems impacting on the administrative services provided by the Business Operations Centre.

Qualifications / Requirements:

- Undergraduate degree, preferably in Arts, Communications, Marketing, Business, or a related field; Masters degree preferred.
- Minimum of 4 years experience in developing communications using a variety of channels.




- Demonstrated experience working on projects from scoping through to implementation.
- Experience documenting business processes and providing recommendations for efficiency improvements.
- Demonstrated experience with developing sites and tools using SharePoint and PowerPlatform (e.g. PowerApps, PowerBI, and Power Automate) for purposes of information dissemination.
- Demonstrated superior communication (oral, written and listening) and interpersonal skills, including a demonstrated ability to convey complex procedural information to a variety of stakeholders and proficiency with data visualization tools and techniques.
- Demonstrated ability to design audience specific communications.
- Demonstrated experience performing research to support projects and initiatives.
- Demonstrated expertise and ability to adapt quickly in working with new and existing computer hardware and software systems.
- Demonstrated proficiency with web content management systems and tools (e.g., HTML, Drupal).
- Advanced MS office skills (i.e., Outlook, Word, PowerPoint, Teams).
- Demonstrated ability to work highly independently with minimal supervision, with unspecified goals, to manage own time effectively, and to anticipate needs for upcoming processes.
- Demonstrated initiative and ability to work under tight timelines, maintain confidentiality and deal effectively with deadlines and uncertainty.
- Demonstrated superior problem-solving ability, considering both details and wider strategies/objectives.
- Demonstrated ability to remain positive and confident under pressure, and

📌 Solutions Specialist (Canada)
🏢 University of Calgary
📍 Canada