Security Supervisor University Health Network West Park

Site Description: University Health Networks is Canadas No. 1 hospital and the worlds No. 1 publicly funded hospital. The purpose of UHN is to transform lives and communities through excellence in care, discovery and learning. West Park Healthcare Centre one of the hospitals under UHN provides specialized rehabilitative and complex care after a life-altering illness. There goal is to help individuals maintain their independence and continue living at home or in the community.

Position: Security Supervisor

Site: University Health Network - West Park

Hours: Monday to Friday, 0900-1700

Pay Rate: $25.03-27.53

Category: Overtime is Averaging Agreement after 88 hours

Position Summary:

The Security Supervisor oversees daily security operations at UHN’s Reactivation Care Centre, leading security staff, maintaining a safe environment, managing incidents, ensuring policy compliance, supporting staff development, and coordinating with Paladin Security and UHN stakeholders. The role also requires regular patrols and active on-site supervision to ensure service excellence.

Job Description:

• Lead, coach, and mentor security staff and Team Leads.


• Oversee daily security operations and scheduled activities.


• Ensure compliance with Paladin Security and UHN policies and standards.


• Support recruitment, onboarding, orientation, and training.


• Ensure staff maintain required certifications and competencies.


• Conduct performance reviews, coaching, and corrective actions.


• Investigate incidents, complaints, and workplace concerns.


• Review incident reports for accuracy and timely submission.


• Conduct security audits, inspections, and quality assurance reviews.






• Perform interior and exterior patrols to identify risks and support staff.


• Respond to emergencies, major incidents, and hospital code activations.


• Maintain relationships with hospital leadership and emergency services.


• Identify risks and implement operational improvements.Report operational updates and concerns to the Client Service Manager.


• Deliver professional, customer-focused security services.


• Candidates are required to be on call after work to attened emegecny calls.

Prerequisites:

• Valid First Aid & CPR Level C certification from a WSIB-approved provider.


• Required immunization records (MMR, Varicella) and two-step TB test.


• Legally authorized to work in Canada.


• Minimum one year of healthcare security leadership experience.


• Strong leadership, coaching, conflict resolution, and performance management skills.


• Ability to lead teams in a fast-paced healthcare environment.


• Post-secondary education in Police Foundations, Security, Criminology, Law Enforcement, or a related field preferred.


• Ability to obtain and maintain advanced healthcare security certification through IAHSS, with Paladin support.


• Valid Use of Force (UOF) and Management of Aggressive Behaviour (MOAB) certifications required.


• Candidates without UOF/MOAB certifications may complete Paladin’s training program before onboarding.
  
  
  
  Training costs are covered in exchange for a six-month commitment; the prerequisite training is unpaid.

Why choose Paladin?

• Opportunities for training and professional development


• Competitive salary and benefits package


• Free Uniforms


• Security license reimbursement


• Dry cleaning & hemming/tailoring allowance


• Work today, get paid today - daily pay available

Additional Information / Benefits

Paladin Security: Great Place To Work Certified 2026 - Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; were the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Client Service Manager

This is a Full time position1st Shift, Monday to Friday - 0900-1700.

Relocation is not provided and travel is required consistently