Functional Consultant / Senior Consultant – ServiceNow

KPMG

Ottawa, ON Full time CA$70,000 - CA$102,000 / year

About the role

KPMG’s growing ServiceNow practice is hiring a consultant to support client transformation projects, with a focus on ServiceNow Integrated Risk Management (IRM).

What you will do

- Support client engagements, workshops, requirements gathering, and solution design.
- Translate business requirements and risk or cybersecurity needs into user stories and ServiceNow solutions.
- Prepare project documentation, process maps, test scripts, presentations, and training materials.
- Support implementation, configuration, testing, defect resolution, and quality assurance with technical teams.
- Contribute to IRM best practices, reusable methodologies, and practice knowledge.

What you bring





- 1 to 5 years of ServiceNow or related technology implementation experience.
- Experience supporting client-facing projects, workshops, requirements gathering, and testing.
- Strong business analysis, problem-solving, communication, and stakeholder management skills.
- At least two ServiceNow certifications.
- Written and oral fluency in English is required; French is also referenced as a communication skill.

Compensation

Expected base salary is $70,000 to $102,000 per year, with possible bonus eligibility. The salary offered depends on location, skills, competencies, and qualifications.

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