Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community.

What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its independently owned and operated franchise partners operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family.

Ready for a fresh start?

Support the Customer Service Manager in all their in-store activities, including overseeing and leading the store team. Ensure operational excellence in retail merchandising, inventory management, and customer relations. Work closely with the Customer Service Manager to coach and develop the team to deliver top-notch customer service and a great shopping experience by executing a strategy tailored to the local market while meeting budgeted financial goals. Actively contribute to an environment that promotes employee engagement and customer loyalty.

Staff Management

- Create a supportive and development-focused culture for all department staff that gets people excited about the retail food sector
- Manage the service staff, including scheduling, recruiting, performance management, and training
- Ensure that operational requirements and changes are communicated to department employees

Customer Offer

- Create a shopping experience that engages customers to boost loyalty, sales, and profits
- Provide customer service that meets customers’ needs




- Market the furniture and displays ahead of time and order the products
- Order stock and keep inventory records
- Handle customer issues and requests
- Set up winning conditions
- Implement SMART initiatives

Compliance with Policies and Regulations

- Make sure all applicable company policies and procedures are shared and followed.
- Ensure procedures and regulatory requirements related to workplace health and safety, food safety, and other regulations are put in place and maintained.

Finance

- Carry out the administrative tasks of the department as needed
- Ensure the department runs efficiently to meet all financial goals and contribute to the key performance indicators outlined in the budget
- Check the balances at the cash office in accordance with company policies and procedures
- Follow up on negative variances using Navistor
- Identify and correct cash discrepancies
- Perform payroll-related functions

Personal and professional development

- Understand all relevant company programs well and participate in training as needed
- Stay up to date with industry trends

Team member engagement

- Be known as the employer of choice by actively supporting an employee engagement setting

Other tasks

- Coordinate the maintenance of equipment and department repairs




- Provide feedback for continuous improvement
- As requested by the company

Your Qualities And Strengths

- Ability to work independently in a dynamic environment
- Above-average oral and written communication skills
- Thorough knowledge of service operations and capabilities
- Proficiency with Microsoft Office Suite
- In-depth knowledge of store operations and skills
- High school diploma
- At least 18 months of work experience in the service department

Learn More About Our Story And Culture

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life.

- Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Additional Information

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation

📌 Service - Clerk and second-in-charge of the department, service (Canada)
🏢 Sobeys
📍 Canada