Quality assurance expertise meets patient support at Shoppers Drug Mart in Mississauga, with standards, scoring, and compliance at the center.

The Quality Standards and Assurance Specialist defines and maintains evaluation criteria across Patient Support Programs. You will assess interactions, validate monitoring outputs, and convert findings into measurable improvement. The work requires analytical capability, clear criteria writing, sound judgment, and meticulous documentation.

Key Responsibilities:

- Own quality criteria, scoring methodology, weightings, and documentation standards
- Evaluate complex patient and stakeholder interactions against requirements
- Calibrate, validate, and adjudicate automated monitoring results
- Identify trends, risks, root causes, and compliance gaps




- Support corrective actions, coaching, training, and audit readiness

Requirements:

- Experience in quality, compliance, or audit within regulated healthcare
- Robust analytical capability across large volumes of performance data
- Ability to assess tone, empathy, distress, and clinical sensitivity
- Ability to write clear, consistently applied evaluation criteria
- Meticulous documentation habits and an audit mindset

Apply quality standards, analytical judgment, and compliance insight to strengthen Patient Support Programs at Shoppers Drug Mart.

📌 Quality Assurance Specialist Patient Support (Canada)
🏢 Shoppers Drug Mart
📍 Canada