LEGAL AID BC

POSTING

TO: LABC STAFF (cc: BCGEU)

FROM: HUMAN RESOURCES DEPARTMENT

POSITION: LAWYER SUPPORT REPRESENTATIVE

ONE FULL TIME TERM POSITION – VANCOUVER

(To April 28, 2028)

Competition No: B052-26

Date Posted: October 19, 2026

Closing Date: October 26, 2026

Starting Date: ASAP

Salary: Job Class10(Market Adjusted)

($56,845- $64,857)

Hours of Work: 8:30 am – 4:30 pm (35 hours/week, Monday to Friday)

This position has the option to participate in a modified work week schedule (37.5 hours/week) Monday to Friday, with the extra hours worked as one earned day off taken once every three-week scheduled cycle.

Legal Aid BC is in the early stages of, and committed to a transformative journey to embedding Truth and Reconciliation, and Equity, Diversity, and Inclusion in all aspects of our work. We seek talent from equity-seeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or Mésit descent, persons with disabilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community be a part of this exciting stage of Legal Aid BC’s growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other. If this resonates with you, we encourage you to apply. All interested and eligible applicants will be considered with due consideration to all protected grounds under the BC Human Rights Code. If we can do anything to make your application experience a positive and equitable one, we want to hear from you on what we can do better.

PRIMARY FUNCTION:





Represents the Lawyer Support Department as the first point of contact for external lawyers and third party vendors working on legal aid referrals by providing end to end support during contract cycle including: new lawyer orientation and onboarding, helpdesk support for inquiries from lawyers regarding LABC Tariffs, contract and billing entitlements, technical support for lawyer portal, assessment of extraordinary billing; assess, coordinate and process authorization requests from lawyers; interpret and provide summary for case review lawyer on extraordinary fee requests in the areas of service in Criminal, CFCSA, Immigration, Family, Judicial Appeals, Duty Counsel, Circuit Court, disbursement and transcripts based on interpretation of tariff and organization policies.

The following job duties are illustrative examples and shall not be construed as an exhaustive description of all the work requirements that may be inherent in the job.

VALUES STATEMENT:

Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational. It informs everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, ableism, transphobia and homophobia, and all discrimination. These are our values, and they inform our hiring practices too.



Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values. Integrating Truth and Reconciliation and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal.

DUTIES:

1. REVIEW, PROCESS AND ASSESS INVOICES TO ENSURE ACCURACY OF LAWYERS BILLINGS:
2. Using extensive knowledge of LABC Tariffs, policies and procedures, review, assess and use discretion to approve, or deny unusual invoices in Client Information System (CIS) and requests to billin excess ofcontract tariff item maximumssubmittedby legal aid lawyers for fees and ordisbursements across all areas of law;
3. Ensure claims are billedin accordance withthe policies set out in the LABC Tariffs, Intake Policies and Procedures and thelawyerscontract and that the sequence of services billed fit within the structure of the justice systems court processes;
4. Assess invoices by reviewingpreviousand/or related invoices, as well as related authorizations, related billing rules and processes, service requests, service assessments, contracts, notes and supporting documents;
5. Where assessment of invoices results in a determination that an invoice is not payable, reject the invoice, communicate the reason to thelawyerand make notes in CIS;
6. Review and process overpayment frompreviousinvoices by preparing adjustment invoice for processing by supervisor, add notes in CIS and communicate findings to lawyer;
7. Identifyerrors, omissions and unsupported billings based on Tariff policies;
8. Recog

📌 Lawyer Support Representative-26 (Canada)
🏢 Legal Aid BC
📍 Canada