Serve insurance clients across Canada using French and English, accurate service, and a hybrid schedule with three weekly office days.

This contract Customer Service Representative role supports an insurance client serving customers nationwide. You will explain retirement products, answer policy inquiries, and resolve increasingly complex requests. The work requires contact center experience, administrative systems knowledge, and solid customer service skills.

Key Responsibilities:

- Handle complex client service requests at initial contact
- Explain retirement products and investment policy information
- Process transactions and complete required policy forms
- Resolve inquiries using multiple administrative systems
- Report recurring concerns and recommend service improvements

Requirements:

- One year of contact center work experience
- Fluency in French and English
- Customer service focus and demonstrated skills
- Knowledge of business policies and procedures
- Analytical, organized, and effective problem-solving abilities

Apply bilingual customer service, policy knowledge, and analytical skills while supporting responsive insurance service across Canada.

📌 Bilingual Insurance Customer Service Representative (Canada)
🏢 Recruit Action
📍 Canada