Riva is seeking a strategic, detail-oriented Product Operations Manager to strengthen how our Product team uses data, customer feedback, and operational signals to make better decisions. Reporting to the Director of Product, you will build the dashboards, feedback programs, release processes, reporting rhythms, and product operations practices that help Riva understand product health, customer adoption, launch impact, and value realization across our enterprise software portfolio.This is not a traditional Product Owner or pure data analyst role. It is a hands-on Product Operations role focused on creating the systems and structure that help Product, Engineering, Customer Experience, Support, and leadership act on the right insights.WHAT YOU WILL BE DOINGBuild and improve the operating rhythms, tools, templates, trackers, and reporting practices that help the Product team work effectively and scale.Define and maintain product health metrics, including usage, adoption, engagement, feature consumption, onboarding health, reliability, customer friction,



and value indicators.Create product-level dashboards and executive reporting views that turn data into explicit insights, recommendations, and decision points.Design and operate structured customer feedback programs for beta users, design partners, early customers, and strategic enterprise accounts.Partner with Product Managers, Product Owners, Engineering, Customer Experience, Support, Sales, and Marketing to ensure feedback is captured, synthesized, and incorporated into product planning.Support release and launch operations, including readiness tracking, customer impact assessment, internal enablement, communications, success measures, and post-release reviews.Monitor feature adoption and post-launch performance; identify drop-off points, unexpected behaviour, customer friction, and opportunities to improve outcomes.Create funnel and workflow views that

📌 Product Operations Manager (Edmonton)
🏢 Riva International
📍 Edmonton