We are seeking an Associate Product Owner - IVR to lead and support the ongoing success, stability, and growth of the Interactive Voice Response (IVR) platform within Virtual Connect.In the near term, the primary focus of this role will be supporting the migration of the IVR platform to the new CCaa S solution on Amazon Connect. Following the migration, the successful candidate will be responsible for monitoring platform performance, identifying improvement opportunities, and driving feature enhancements to deliver an improved customer and employee experience.Develops and delivers the full product development lifecycle from setting strategic objective to bringing a product to market that delivers business value. Researches, investigates, selects and develops products and services bridging business requirements with technology capabilities. Drives end-to-end product lifecycle including the 'why', 'when' and 'what' of the product, persona development, proof of concepts, backlog management and product activation through to product retirement. Provides the voice of the business to cross-functional product teams to clarify feature, story and content requirements; create story acceptancecriteria; prioritizes the productbacklog; and translates the product vision into a roadmap and actionable tasks.Identifies the overall goal of a product(s),



drives engagement of stakeholders and leads the adoption of product.Drives the overall customer experience definition and prioritization that enables a focus on what matters most to our customers.Ensures product management and development teams are producing in parallel, and are working together effectively and efficiently.Builds and sustains high performing cross-functional teams; Monitors and tracks performance, and addresses any issues.Addresses blockers related to adoption and correct usage of the product- including communications, documentation and training.Establishes the go-to-market, pricing and positioning strategies.Plans & manages the budget, timeline, and tactical components, throughout the product lifecycle.Identifies and analyzes market trends to update and improve product usabilityEnsures that a new product in development, or a current feature of an existing product is proven to be desirable, viable and functional.Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.Provides specialized consulting, analytical and technical support.Exercises judgment to identify, diagnose, and solve problems within given rules.Works independently and regularly handles non-routine situations.Broader work or accountabilities may be assigned as needed.Take measured risks while protecting the

📌 Associate Product Owner - Ivr (Remote) (Quebec City)
🏢 BMO
📍 Quebec City