Apply mediation expertise to public conflict resolution services as a Mediation Specialist I supporting customers, volunteers, and community partners.

This Mediation Specialist I role provides mediation information, performs intake, and manages cases involving organizational conflict and team building. The position develops referral sources, conducts and supervises mediations, leads trainings, and supports strategic planning. It also advances services through research and community relationships.

Key Responsibilities:

- Explain mediation and conflict management processes to the public
- Perform intake and increase customer understanding of services
- Develop referral sources and provide case management services
- Conduct and supervise mediations, trainings, reports, and data compilation




- Support volunteer mediators, workshops, research, and strategic planning

Requirements:

- Bachelor's degree in conflict management, criminal justice, or related field
- Three years of mediation or alternative dispute resolution practice
- Master Mediator certification may substitute for two years' experience
- Obtain Master Mediator certification within one year
- Maintain a valid driver's license and required certification

Use mediation, intake, training, and case management skills to expand conflict resolution services and support community relationships.

📌 Mediation Specialist Conflict Resolution (Ottawa)
🏢 City of Dayton Department of Water
📍 Ottawa