Job Title: Manager, CX AccreditationsReports toSenior Manager, Airport AccreditationsLocationMontreal, CanadaJob TypePermanentPosition OverviewThe Manager, Customer Experience Accreditations supports ACI World’s mission to champion the transformation of airports in Airport Experience and plays a critical role in maintaining the integrity, fairness, and quality of the Airport Customer Experience (CX) Accreditation Program. The incumbent is responsible for conducting verifications of assessment forms submitted by participating airport members, ensuring compliance with ACI guidelines, and providing guidance to airports to strengthen their customer experience practices. This position supports both operational verification tasks and the continuous improvement of the CX accreditation methodology, contributing to the credibility and evolution of the program. The role may also involve mentoring junior staff and participating in special projects related to the accreditation program.Business ContextThe CX Accreditation Program recognizes airports’ excellence in customer experience management. Accurate and consistent verification is key to the program’s credibility,



supporting member airports in identifying best practices and improvement opportunities. The manager works closely with the Accreditation team to ensure rigorous application of standards. The incumbent adopts a supportive and guiding approach to help airports understand the accreditation process, improve their practices, and succeed in achieving their accreditation goals.Key ResponsibilitiesVerification, CX Accreditation (approx. 80-85%)Conduct thorough and objective verifications of Level 1, 2, and 3 assessments, including renewals.Perform advanced airport verifications, including Level 4 (remote) and Level 5 (on-site) assessments.Plan and coordinate the verification schedule with airports for in office assessments, including all related travel arrangements and logistics.Communicate directly with member airports and professionally represent ACI World throughout the verification process.Analyze verification findings and prepare comprehensive reports, presenting results and actionable recommendations to airports.Plan and manage time effectively to ensure timely delivery of verifications, taking into

📌 Manager, Cx Accreditations (Montreal)
🏢 ACI World - Airports Council International
📍 Montreal