Title: Medical Office Assistant- (Casual)

Number of Positions: Multiple

Competition Number: C208

Location: Phoenix Center (Main Campus)

Position Status: Casual - On Call

Reports to: Sr. Manager, Clinical Operations and Services

Compensation: (Grid 8) $27.26 - $29.16

The Medical Office Assistant (MOA) at Phoenix Society provides support to clients, physicians, nurses, and other health professionals. Key responsibilities include performing administrative duties; maintaining communication with clients and staff; maintaining client and health records; providing intake services; preparing clinical settings, and building positive relationships with clients. The position is a key member of the clinical care team and works closely with staff within the health clinic and throughout the organization, as well as with external stakeholders to ensure an integrated approach to service delivery.

Responsibilities

Administration

- Perform administrative duties such as greeting clients, answering phones, booking appointments, arranging meetings, completing lab requisitions and assisting in the general organization of the clinic
- Receive and communicate messages for medical staff and clients
- Use health software and other computer applications to prepare reports, invoices, financial statements, letters, case histories and medical records
- Assist clients in completing health intake and history forms
- Assist in the coordination and integration of the interdisciplinary team of physicians, counsellors, nurses, social workers and pharmacists
- Set up and maintain records management systems, including classifying and coding electronic and paper files
- Operate standard office equipment, including voicemail messaging systems,



photocopiers, fax machines and document scanners
- Order supplies and maintain inventory
- Provides guidance & a safe learning environment for Practicum students & current Phoenix Society MOA staff orientating to the organization.
- Gathers and compiles information relating to client directory of Community services- pharmacy, Physician offices & OAT services.
- Perform other duties as required

Client Services

- Assist in creating a welcoming, safe, and positive environment for clients and staff
- Monitor and manage the general tidiness of the waiting room
- Provide intake services to clients by determining their needs or directing them to the appropriate staff
- Attend to client behaviours in the waiting room by listening, supporting, validating and, in the case of disruptive behaviours, employing de-escalation techniques. Contact appropriate staff for assistance if necessary
- Build positive relationships with individual clients in support of good health outcomes
- Keep examination areas clean, orderly and stocked with supplies
- Provide clients with information and contacts for community resources
- Cleans and disinfects equipment in accordance with established procedures.
- Assembles, stocks and orders medical and surgical materials for clinical program.




- Directs the client for Urine Drug Screen under the direction & interpretation of the clinical staff or physician

Qualifications

- Completion of a Medical Office Assistant certificate program
- 1 to 3 years of experience providing first point of contact service to a diverse set of clients who may be experiencing mental health, addictions, poverty and trauma concerns
- Satisfactory completion of a criminal records check with vulnerable sector screening is required
- Satisfactory completion of Tuberculosis Screening form is required
- Satisfactory completion of Employee Immunization Record form is required
- Satisfactory completion of Nonviolent crisis intervention (NVCI)
- First aid certification with CPR is required

Skills & Knowledge

- Excellent knowledge of computer literacy to operate a computerized patient care information system and word processing, spreadsheet, Internet and e-mail software
- High level of integrity and dependability with a strong sense of urgency and results-orientation
- Strong skills in Windows, Microsoft Word, Excel, and database management systems
- Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
- Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
- Strong organizational and time management skills
- Ability to maintain accuracy while doing multiple tasks or working under pressure
- Ability to deal effectively with disruptive behaviours when required
- Ability to work in a trauma-informed practice
- Demonstrated commitment to the soci

📌 Medical Office Assistant - (Casual) (Surrey)
🏢 Phoenix Drug & Alcohol Recovery & Education Society
📍 Surrey