Support AML and KYC inquiries through phone and email as a Contact Center Associate for a leading financial institution. Apply detailed checks and accurate documentation.

This associate role supports banking and financial services operations while handling complex transactions and compliance activities. You will conduct KYC checks, document findings, and report results against internal and regulatory standards. The work also involves customer service, escalation, and collaboration with compliance and investigation teams.

Key Responsibilities:

- Handle inbound and outbound AML and KYC inquiries
- Conduct KYC checks and document findings accurately
- Process transactions according to procedures and SLAs




- Escalate high-risk activities and operational issues promptly
- Maintain confidential information and detailed documentation

Requirements:

- Five to seven years banking operations experience
- Proven call center and customer service experience
- Hands-on KYC and AML compliance experience
- Microsoft Office 365 proficiency, especially Excel, Word, and Outlook
- Robust analytical, organizational, communication, and multitasking skills

Bring AML compliance, KYC review, customer service, and transaction-processing expertise to this contact center assignment.

📌 AML KYC Contact Center Associate (Toronto)
🏢 BeachHead
📍 Toronto