Requisition ID: 277002

Employee Referral Program – Potential Reward:

We are committed to investing in our employees and helping you continue your career at Scotiabank.

Purpose

Contributes to the overall success of Retail Banking in The Bahamas, District North, Caribbean Region, International Banking, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

As the Manager; Sales & Service Coaching and Sustainment (MSSCS), you are responsible for contributing to the overall success of the branches in your zone by ensuring the quality and effectiveness of the sales, service and referral efforts of the branch team. Success will be achieved through coaching, performance feedback and ongoing monitoring of Retail, Premium Banking and Small Business officers to achieve their individual goals. The sustainment of sales management disciplines, demonstration of sales leadership attributes and the operational effectiveness of the sales process, are also key contributors to success in this role.

You are responsible for the collective goals of your Sales and Service teams within your zone including Delivering our Service Promise, as well as other personal objectives related to team work and leadership development. You are responsible for using a collaborative coaching approach, as well as subject matter expertise, during all daily interactions to create a relationship of mutual trust and confidence with customers and employees.

Accountabilities

1. Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

2.



Contribute to the success, profitability and driving sales productivity of assigned branches through effective coaching and training of branch Retail, Premium Banking and Small Business sales officers within your designated zone by:

- Reviewing external indicators such as Counselor Branch and Management reports, Branch Productivity Dispersion reports, MBR’s, trending reporting (eg: LSU, LDC, etc.), The Pulse Survey reporting, Customer Contact Program & DM sales program reporting, etc.; to make informed decisions regarding frequency and priority of scheduled branch visits as well as actions required;
- Supporting the Branch Management teams with the onboarding of recent Retail, Premium Banking & Small Business sales officers and provide orientation/training to the sales process through coaching and observation;
- Supporting Retail (PBOs / ROs) Premium Banking and Small Business sales officers to meet the needs of customers by ensuring the Sales Conversation RoadMap is effectively and consistently applied during all customer interactions;
- Working in conjunction with the Sales Leader / Branch Manager to develop action plans to close noted performance gaps / opportunities for improvement and provide subject matter expertise to guide / support the branch manager in the execution of these plans.

3.



Directly support the implementation and sustainment of Sales and Service activities and initiatives, being primarily responsible for the quality of sales leadership disciplines in conjunction with the Branch Manager. You will ensure sales officers consistently use the appropriate sales process in all customer sessions by:

- Supporting weekly, or as established, sales meeting with staff to reward and acknowledge positive results, communicate weekly focus, review weekly goals and priorities, and share best practices and successes to encourage continued improvements and confidence building;
- Ensuring that all sales staff have sales and referral goals as well as understanding and accepting the importance of goal setting and proactively measuring sales activities and results;
- Holding formalized regularly scheduled one-on-one coaching sessions with each sales officer and collaborating, where necessary, with front line staff; reinforcing sales and referral processes and focusing on sales and referral activities, successes and challenges to reinforce positive interactions and behaviours and promote learning from the challenges;
- Providing training (eg: Skill Builders etc.,) through gaps identified and as directed by the Sales Leader including coaching / mentoring of Retail, Premium Banking and Small Business sales officers, and collaborating with referral staff on both a regularly scheduled, and ‘ad-hoc’ basis;
- Evaluating the applicability of training programs through the direct observation of sales officer behaviours and productivity metrics, providing recommendations for required enhancements to increase effectiveness;
- Providing input to internal and external facilitators with the development and

📌 Manager Sales (Halton Hills)
🏢 Scotiabank
📍 Halton Hills