Position Summary

The WMC Systems Administrator plays a key role in maintaining the reliability, usability, and governance of Salesforce and internal platforms that support Walmart Connect’s sales and operational team.

Reporting to the Senior Manager, Operations, this role will serve as the primary point of contact for Salesforce and other internal business platforms. The System Administrator will manage day-to-day system configuration, user access, data quality, reporting, issue resolution, documentation, and support platform enhancements across Walmart Connect’s Salesforce ecosystem including integrations with ad serving platforms, project management applications, data warehouse and reporting platforms, knowledge management applications, and other managed packaged applications. Working closely with Sales, Account Management, Campaign Management, Product, Finance, and technology partners, this role will translate business needs into practical system solutions that improve efficiency, strengthen controls, and enable scalable growth.

What you’ll do

- Administer and maintain Salesforce and internal platforms, ensuring systems are reliable, secure, and aligned with business requirements.
- Manage user accounts, roles, profiles, permissions, access requests, and routine system configuration in accordance with governance and security standards.
- Configure and maintain fields, page layouts, workflows, validation rules, dashboards, reports, and other platform components to support evolving operational needs.
- Monitor system performance, integrations, data flows, and recurring processes; troubleshoot issues and coordinate resolution with internal technology teams and external vendors.
- Maintain data quality through regular audits, data cleanup,



duplicate management, standardized inputs, and clearly defined ownership and controls.
- Partner with business stakeholders to gather requirements, assess impact, prioritize enhancements, and translate operational needs into scalable system solutions.
- Support system releases, testing, user acceptance testing, change management, and deployment activities while minimizing disruption to business operations.
- Create and maintain system documentation, process maps, training materials, release communications, and administrator procedures.
- Provide user support and training, identify recurring pain points, and improve platform adoption through clear guidance and practical solutions.
- Track platform health, support volumes, enhancement progress, and adoption metrics; recommend improvements that reduce manual effort, strengthen governance, and increase efficiency.
- Responsible for making minor system changes in other platforms within the ecosystem including but not limited to Wrike, SharePoint, and other integrated applications including Salesforce configuration changes such as: Flows, validation rules, price books, pricing rules, product rules, discount schedules, approval processes, fields, lightning page layouts and components, visual force, record types, dynamic layouts, apps, actions, custom settings, custom objects, custom fields, dashboards and reports,



Sandbox environment management
- Responsible for liaising with Product and Technical teams in other Walmart markets as well as global tech teams for enterprise platform changes and integrations and act as the point of contact to support global requirements, governance, and change management.
- Assist with creating current reports and user dashboard requests – Tools to be supported include Salesforce Reporting and Tableau Reporting.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

- 3 to 5+ years of experience in Salesforce administration, CRM administration, business systems, sales operations technology, or a related field.
- Hands‑on experience administering Salesforce, including user management, permissions, reports, dashboards, data management, workflows, validation rules, and system configuration.
- Strong understanding of CRM data structures, access controls, system governance, release management, and platform administration best practices.
- Experience gathering business requirements and translating them into clear, practical, and scalable system solutions.
- Strong troubleshooting and analytical skills, with the ability to diagnose root causes, assess downstream impacts, and resolve issues with urgency and attention to detail.
- Experience with data imports, exports, audits, cleanup, reporting, and maintaining high standards of data quality and integrity.
- Strong stakeholder management and communication skills, with the ability to support users/user training, manage competing priorities, and explain technical concepts

📌 Analyst, Walmart Services: WMC Systems Administrator (Mississauga)
🏢 Walmart Canada
📍 Mississauga