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Job Description
# Technical Business Analyst, Retail BankingApex Systems is seeking an experienced Technical Business Analyst to support a pricing application within Retail Banking for a leading financial institution.
This position combines hands-on Technical Business Analysis with change-request and intake coordination. Approximately 70% of the role will focus on change requests and intake activities, while 30% will support larger technical projects and initiatives.
* Lead requirements-gathering sessions with business and technology stakeholders.
* Translate business needs into explicit business, functional, and technical requirements.
* Facilitate requirements walkthroughs with business, development, QA, integration, and vendor teams.
* Analyze existing processes and identify opportunities for process and system improvements.
* Develop and maintain process flows, solution flows, impact assessments, and supporting documentation.
* Serve as the bridge between business requirements, technical solutions, and delivery teams.
* Manage multiple change requests from initial intake through delivery and final sign-off.
* Coordinate scope, schedules, requirements, testing, dependencies, and approvals.
* Work across multiple business teams with competing priorities and delivery expectations.
* Facilitate prioritization discussions and help stakeholders understand trade-offs and impacts.
* Maintain accountability and visibility throughout the entire request lifecycle.
* Balance a workload consisting of approximately 70% change-request/intake activities and 30% larger project initiatives.
* Develop a strong understanding of application architecture, system integrations, data flows, and upstream/downstream dependencies.
* Work closely with API and integration teams to understand technical requirements and application interactions.




* Translate technical considerations into clear requirements and impacts for business stakeholders.
* Coordinate technical discussions between internal teams and third-party vendors.
* Support solution analysis without being required to perform hands-on development or API coding.
* Support small to medium-sized initiatives throughout the end-to-end project lifecycle.
* Drive work from problem identification and requirements definition through development, testing, deployment, and post-production validation.
* Take on broader BA/technical delivery leadership responsibilities for larger initiatives when required.
* Coordinate deliverables across Product Owners, business stakeholders, QA, technology teams, integration teams, and external vendors.
* Manage multiple concurrent initiatives and dependencies while maintaining clear visibility into scope and schedule.
* Build strong working relationships across business and technology stakeholders.
* Coordinate closely with external vendors supporting third-party applications.
* Manage competing priorities across multiple stakeholder groups in a fast-paced environment.
* Communicate clearly and confidently across both technical and non-technical audiences.
* Maintain clear written documentation of requirements, decisions, approvals, and commitments.
* 6+ years of Business Analyst / Technical Business Analyst experience.* Previous experience within banking or financial services.




* Strong experience gathering, analyzing, documenting, and communicating business and technical requirements.
* Strong understanding of end-to-end application and technology project lifecycles.
* Hands-on experience with Jira for requirements and delivery tracking.
* Experience with ALM or similar tools for defect tracking and delivery activities.
* Working knowledge of APIs, application integrations, system interactions, and data/process flows.
* Robust stakeholder-management skills with the ability to work across multiple business and technology teams.
* Demonstrated ability to manage and prioritize multiple concurrent requests.
* Strong analytical, critical-thinking, and problem-solving skills.
* Experience with issue investigation, root-cause analysis, defect triage, testing coordination, and production support.
* Excellent written and verbal communication skills.
* Ability to operate effectively under pressure while maintaining strong stakeholder relationships.
* Experience supporting Retail Banking applications or products.
* Mortgage, lending, or financial-product pricing experience.
* Experience supporting third-party/vendor-owned applications.
* SQL knowledge or experience.
* IIBA certification such as CBAP or ECBA.
* Experience creating process maps, solution flows, and technical impact assessments.
* Exposure to AI initiatives or AI-enabled delivery environments.
* Previous experience working closely with API/integration teams.
* Analytical and solution-oriented
* Confident working with senior business and technology stakeholders
* Comfortable professionally challenging requirements
* Calm and effective under pressure
* Highly organized across multiple concurrent reques

📌 Technical Business Analyst, Retail Banking (Toronto)
🏢 Apex Systems
📍 Toronto