Regular Full-Time

About Us

One of BC’s Top Employers, the City of Coquitlam offers meaningful career opportunities to make a difference within the local community. As the sixth largest city in BC, we are home to more than 150,000 residents. Our diverse municipality is a great place to work as it continues to grow through innovative urban design, inspiring arts, culture and recreation programs, and state‑of‑the‑art transportation systems. Our brand is built on managing our resources in a responsible and sustainable manner, while supporting a vibrant, growing regional urban centre. We envision a bright future in Coquitlam that we hope includes you

About You / What We Are Looking For

The City of Coquitlam is seeking an experienced, analytical and results‑oriented professional to join our Planning & Development Department as a Business Process and Improvement Lead. This position plays a key role in advancing business improvements, strengthening performance measurement and supporting evidence‑based decision‑making across a complex and evolving municipal service environment.

As a senior member of the Business & Innovation Division, you will provide senior analytical leadership, staff supervision and operational coordination for the Business Improvement Team (BIT). Working collaboratively with departmental leadership, operational teams and corporate partners, you will identify opportunities, streamline processes and implement practical, sustainable improvements.

The ideal candidate combines robust business analysis and project management skills with the ability to independently lead complex initiatives from initial assessment through implementation and evaluation. You are comfortable navigating competing priorities,



translating operational challenges into actionable recommendations, and delivering high‑quality work within established timelines.

Key responsibilities include

- Lead cross‑divisional business process reviews and improvement initiatives, identifying opportunities to improve efficiency, service delivery, consistency and accountability.
- Conduct operational reviews, needs assessments and options analysis; document current and future processes; and develop practical recommendations and business cases for management.
- Lead and coordinate business improvement and modernization initiatives, including developing work plans, defining deliverables, establishing timelines, identifying resource requirements and evaluating outcomes.
- Supervise assigned Business Improvement Team staff, including establishing priorities, assigning and reviewing work, monitoring deliverables and quality, providing coaching and feedback, evaluating performance and supporting employee development.
- Strengthen departmental business intelligence and performance reporting by developing consistent performance measures and data definitions, validating data quality, analyzing trends and recommending service improvements.
- Support the development and refinement of forecasting methodologies and operational analytics to inform departmental planning and resource allocation.




- Collaborate with departmental divisions, ICT and other corporate partners to define business requirements and coordinate system improvements, testing, documentation, training and implementation.
- Support organizational change by engaging stakeholders, assessing operational impacts and helping teams adopt and sustain current processes and practices.
- Prepare clear, concise reports, presentations, business cases and recommendations for departmental leadership and other stakeholders.

Minimum Qualifications

- A bachelor's degree in Business Administration, Public Administration, Business Analytics, Planning, Economics, Information Systems, Commerce or a related discipline, or an equivalent combination of education, training and experience.
- A minimum of five years of progressively responsible experience in business analysis and business process improvement, including independently leading complex initiatives involving multiple business areas.
- A minimum of two years of direct staff supervisory experience, including assigning and reviewing work, establishing priorities, coaching employees, evaluating performance and supporting employee development.
- Thorough knowledge of the principles, methodologies, tools and standards applicable to business analysis, business process improvement, project management, change management and performance measurement.
- Considerable knowledge of continuous improvement methodologies and quality improvement tools, including Lean or Six Sigma, and their application to organizational processes and service delivery.
- Considerable knowledge of municipal processes, procedures, bylaws, policies and departmental objectives relevant to the

📌 Business Process and Improvement Lead (Coquitlam)
🏢 CivicInfo BC
📍 Coquitlam